Purpose of the Job
The role is to manage business continuity which includes business resilience & contingency within c2c. The role is designed to help improve the operational resilience of c2c, ensuring we can minimise disruption, maintain operability and help prevent disaster. This is a cross-functional role, covering all operations/functions of the business. The role will be expected to help implement and maintain ISO 22301 and contribute to Business Continuity strategy and horizon scanning.
Key Accountabilities
- Developing the strategy for business continuity, business resilience & contingency, ensuring ISO22301 compliance.
- Create, implement, and periodically review a Business Continuity Management System and associated documentation, inclusive of a Business Continuity Plan, Business Impact Analysis, and Business Continuity Strategies.
- Advise on the approach to Business Continuity, Organisational Resilience and Incident Response.
- Design, plan and deliver Business Continuity exercises – both Desktop and Simulation.
- Create Business Continuity strategies for identified risks, ensuring they are safety validated, cost effective and risk assessed to ensure the approach is fit for purpose.
- Design and implement a periodic horizon scanning risk approach and keep up to date with external risk benchmarks and new trends in risk management.
- Manage a programme of Business Continuity assurance and continuous improvement review.
- Manage the investigation of Business Continuity incidents to enable lessons learnt to be identified.
- Collaborate with all functions within c2c, Trenitalia, Network Rail, DfT, BTP, and ORR.
- Establish an accountability driven implementation plan to deliver the strategy against, and benchmark progress to ensure the ability to respond to present and emerging risks.
- Engage with all directorates to ensure alignment of business-critical dependencies and ensure availability of resource when necessary.
- Maintain oversight of c2c’s emergency planning and incident response provisions and facilitate the alignment of training and delivery requirements in line with the wider industry structure.
- Delivery of contingency arrangement plans and assurance that plans factor in necessary training and competence management requirements where applicable.
Experience, Knowledge & Qualifications Required
- The post holder must hold the appropriate professional membership of the Business Continuity Institute.
- Hold or be working towards a Business Continuity diploma.
- Hold or be working towards a NEBOSH Certificate (or equivalent).
- Good standard of general education.
- Attention to detail.
- Well organised and ability to prioritise workloads.
- Understanding of ISO certificated systems.
c2c is the award-winning train operator running services between Fenchurch Street and Shoeburyness, serving 26 stations in East London and South Essex and is one of the UK’s most punctual and popular train operators.
