The Company
The Neve Jewels Group comprises three leading diamond jewellery brands with a strong presence both internationally and in the UK. With exceptional growth over the last few years, we are on a mission to reshape and disrupt the diamond jewellery industry by being Europe’s only digital-first jewellery group.
We are one of the very few jewellers in the country that has its own handmade workshop based in the Jewellery Quarter, Birmingham. This allows us to provide our clients with an unrivalled range of unique jewellery, bespoke designs by choosing from our wide range of loose diamonds, selection of rings, styles and jewellery to provide them with perfect gifts, wedding bands, earrings, bracelets and pendants. All our diamonds are certified and conflict-free.
For further brand information, please visit:
www.austenblake.com
www.diamondsfactory.co.uk
www.sacet.com
The Role
We are seeking an experienced and highly organised Operational Assistant to join our busy Birmingham Operations office, with a yearly salary of up to £26,500, depending on experience.
This is an exciting opportunity for a proactive individual who thrives in a fast-paced environment and takes pride in maintaining exceptionally high standards of accuracy, organisation, and efficiency.
The ideal candidate will have a minimum of three years’ experience supporting multiple departments simultaneously, confidently managing varied administrative and operational responsibilities. You will play a key role in ensuring the smooth day-to-day running of our jewellery operations, working across dispatch, inventory management, repairs coordination, and general jewellery administration.
Responsibilities
Your responsibilities as an Operational Assistant at Neve Jewels will include, but not be limited to:
- Processing and dispatching domestic and international orders by generating shipping labels
- Packing orders
- Maintaining stock records and shipping equipment
- Assisting with other areas of dispatch as and when needed
- Receive, pack, count and record stock from manufacturing and suppliers for inventory control
- Supporting with stock takes as required
- Uploading and updating product information in internal systems
- Transporting items between various locations and suppliers
- Logging repair items accurately upon arrival and tracking repairs from intake through to return dispatch
- Coordinating with in-house jewellers or external workshops
- General office duties
- Coordinate with regional offices for stock transfers
- Sending products for hallmarking
- Strong attention to detail and ability to work with precision
- Ability to work independently and collaboratively within a team
- Maintaining a high level of precision and attention to detail throughout all work
- Contributing to a positive and collaborative office environment
Qualifications, Skills & Experience
- Minimum 3 years of experience in an Operational Assistant or dispatch/inventory-related experience
- Strong organisational skills with the ability to prioritise tasks
- Excellent attention to detail and a strong eye for quality
- Good communication skills and the ability to work well within a team
- Experience handling high-value goods (jewellery experience preferred but not essential)
- Minimum of three years’ experience in a multi-department operational or administrative role
- Confident using internal systems, spreadsheets, and shipping platforms
- A reliable, trustworthy individual with a strong sense of responsibility
Experience
Operational Assistant or dispatch/inventory related experience: 3 years (required)
Work Location
In person
Job Type
Full-time
What You Can Expect From Us
Competitive salary
Private Health Insurance
24 hr access to Employee Assistance Programme
Benefits
Company pension
Employee discount
Health & Wellbeing Programme
Private medical insurance
Referral programme
Salary
Up to £26,500.00 per year
To Apply
If you think you can make a difference and want to be part of an exciting and growing company, then we look forward to hearing from you.
Neve Jewels Group is an equal opportunity employer. We are committed to providing a work environment that supports, inspires, and respects all individuals. We do not discriminate on the basis of gender, race, colour, religion, age, disability, belief, sexual orientation, marital status, or are disadvantaged by conditions or requirements which cannot be shown.
Job Type: Full-time
Pay: £26,500.00 per year
Work Location: In person
