Description
Millennium Hotel and Conference Centre Gloucester London is seeking a Luggage Porter Escort guests to rooms, assists with luggage, provides information and services to guests and patrons in accordance with Millennium Gloucester’s standards, policies and procedures, perform tasks as delegated by the Concierge on duty.
Requirements
Luggage Porter Key Responsibilities will include:
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To escort arriving guests, as required, then proceed to luggage lift to retrieve guest luggage (from claim check provided from the receptionist) and proceed to guest room to continue check-in procedure.
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Ensure guest room is in order, describe location of TV control, air conditioning control, guest services directory, etc to guests checking in; report any deficiencies or guest dissatisfaction at once to the Manager on duty.
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Describe all hotel services to guests; provide other information as may be required; follows up on information requested if not known.
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Page guests as required, deliver messages, packages or other items to guestrooms or other areas of the hotel as required.
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Assist departing guests with their luggage and transportation arrangements, by picking up luggage from guest rooms, and checking it, or bringing it to the entrance, loading it in the taxi/car, etc, as required by the guest.
Benefits
For you
We offer a benefits package including:
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Social Events, Wellbeing and Team Activities
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Training and development
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Cash Health Plan cover option available
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Pension Salary Sacrifice Scheme
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Career development and salary reviews
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Interest free Season Ticket Loan Scheme
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1 Volunteer Days per year (fully paid and in addition to your annual leave)
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Complimentary meals prepared for you by our chefs
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Length of Service related holiday scheme
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My Millennium discount perks
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Discount on Accommodation worldwide and 50% Food and Beverage Outlets
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Life Assurance
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Recommend a Friend Scheme
