Job description
Job Title: Fee Earner / Litigation Executive / Claims Handler- Defendant Motor
Department: Defendant Motor
About KLS Law
Established for over 25 years, KLS Law is a niche Law firm, committed to achieving and providing a first-rate legal service. We specialise in Clinical Negligence, Insurance Litigation, Professional Negligence, Casualty, Property and Personal Injury claims. Our head office is based Warrington, Cheshire with excellent links to the M56 and M62 and close to both Warrington Bank Quay and Warrington Central train stations.
Main purpose of role:
As a Defendant claims handler you will progress motor insurance claims to an effective and satisfactory conclusion ensuring delivery of high levels of service both internally and externally. The right candidate must have excellent attention to detail and the ability to handle a busy caseload.
Key Accountabilities:
- Action all cases in line with company/client service standards and protocols.
- Use of Proclaim case management system to proactively handle caseload whilst ensuring compliance with the client’s requirements.
- Manage a mixed caseload involving liability disputes, repair and credit hire claims, MOJ and non-MOJ personal injury claims, OIC portal claims, indemnity disputes and allegations of fundamental dishonesty.
- Analyse risk and develop sound judgement to justify decisions in the management of cases.
- Prioritise work efficiently and effectively to ensure client service level agreements and deadlines are met.
Experience:
- Defendant / Claimant RTA experience – 1 year +
- Repair and credit hire claims
- Third party intervention experience desirable
- Motor personal injury cases including MOJ/OIC Portal cases preferable but not essential
Personal Skills:
- Excellent negotiation and communication skills
- Analytical skills
- Organisational skills and effective time management
- Ability to work well under pressure and meet deadlines
- Ability to work in a team and independently with minimal supervision
- Ability to comply and exceed requirements of client Service Level Agreements
- Self-starter with initiative and ability to prioritise workload
- Team player who will support colleagues and have a ‘can do’ attitude
- IT literate and good typing skills
- Aptitude, drive and determination to achieve the best outcome for our clients
Health and Safety
- Ensure work area is tidy and report any incidents and potential risks
Information Security
- Awareness of regulations in relation to the handling of data, personal or business related, in compliance with current legislation and guidelines including, but not limited to, GDPR, FCA, SRA and ISO 27001
Reference ID: Fee Earner / Litigation Executive / Claims Handler- Defendant Motor
Hours: 37.5 hours per week Monday – Friday
WFH: 1 day per week once out of probation
Job Type: Full-time
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Life insurance
- On-site parking
- Referral programme
Schedule:
Experience:
- Claims Processing: 1 year (preferred)
Ability to Commute:
Ability to Relocate:
- Warrington: Relocate before starting work (required)
Work Location: Hybrid remote in Warrington
Reference ID: Fee Earner / Litigation Executive / Claims Handler- Defendant Motor
Edit job
Job Type: Full-time
Work Location: In person
