NHSP ID: 89208
Job Title: Senior Medical Team Administrator
Location: Chatterton House, King’s Lynn, PE30 5PD
Department: Admin
Duration: This is a temporary role, and it is currently due to last until roughly September 2026
Working Hours: 37.5 hours per week, Mon - Fri, 8:30am - 4:30pm or 9am - 5pm
Pay Banding: Band 4 - £14.52 per hour
Trust Location: Norfolk and Suffolk NHS Foundation Trust
The postholder must have the following experience:
Diary Management experience
Minute Taking experience
Job Description
ROLE SUMMARY:
· Provide secretarial / administrative support to named medical teams in order that they can provide an efficient service to all customers.
· Provide supervision, support appraisals and training to identified (lower banded) medical admin staff within their area.
· Respond to the needs of the service users to ensure that the requirements of the Trust can be met.
DUTIES AND RESPONSIBILITIES:
Medical Team Support
· Provide accurate, prompt and efficient administrative support to the designated medical team including diary and clinic management, production of reports and correspondence (including complex and confidential reports).
· Maintain required timescales of typing / reviewing of clinical letters for Consultants and wider medical team in line with safety and contractual standards.
· Deal effectively, professionally and courteously, with all patient referrals liaising directly with General Practitioners, clinical and medical staff from other areas, service users and their relatives and support networks.
· Liaise with appropriate team members in the case of requests for urgent appointments, visits or other emergencies, and support/ facilitate the organisation of said contacts. Ensure the workload demand of the medical team is prioritised to ensure patient safety and meet quality standards across the whole medical team.
Communication
· Contribute to effective communication by liaising with internal and external parties and agencies as required on behalf of the medical team. Deal with correspondence and communication, initiating appropriate responses in order to provide patients, staff and other parties with required information in a friendly and professional manner.
· Deal with telephone calls and general enquiries, taking appropriate action where necessary and maintain an efficient message system co-ordinating with medical team members.
· To manage email communication in a timely way and in line with the Trust’s Email Best Practice guidance on behalf of the medical team.
· Provide non-clinical information to internal and external customers, where necessary.
· Ensure that all staff maintain a clear code of conduct and high standards of customer service in terms of dignity, respect and excellent customer service to representatives of other agencies, colleagues, service users and their relatives.
· Liaise with appropriate personnel in the wider multidisciplinary team / other medical teams to gather and co-ordinate patient information so that it is accessible in a timely manner.
· To participate in team and departmental meetings as required.
General
· Ensure patient information is managed, retained and stored in line with Trust policy in an efficient and effective manner.
· Raise agendas, take and process minutes for medical team across the designated area of function.
· Attend and contribute to all internal / external meetings relevant to the post.
· Provide data as requested to support the medical team and the wider clinical function.
· Provide cover to other medical administrative staff within the identified medical admin team during holidays and sickness, across the locality.
· Order stores as requested by the medical team.
· Liaise with maintenance departments as delegated by line manager regarding buildings and general maintenance.
· Liaise with ICT departments as delegated by line manager regarding problems and faults with electronic equipment etc.
· Encourage staff to operate a flexible approach to work, be adaptable to change and able to work within a medical team across the locality.
· Undertake any other appropriate tasks as requested to meet the needs of the service
You’ll learn the following whilst working at the trust:
1. An in depth understanding of the roles and responsibilities involved in working within the NHS
2. Knowledge of the systems used, to effectively complete your role to the highest standard at all times
3. A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation
As a member of NHS Professionals, you have fantastic benefits:
· Competitive pay rates - work this week, get paid next week
· Essential support when you need it- 24/7 365 days - call us anytime
· Multi locational - work across neighbouring Trusts
· Manage your shifts and timesheets on the go - access your “My Bank” shift portal anywhere, anytime online or through your smartphone
· Varied working options to suit your lifestyle - access to the Bank gives you options of ad hoc shifts or longer-term placements
· Training and development opportunities - Keep up with the essentials and more
· Build holiday allowance for every shift you work - your work life balance is important to us
· Stakeholder pension scheme available - a flexible future for you and yours
Who are NHS Professionals?
We specialise in putting people in place to care. Every year we help thousands of dedicated candidates and highly skilled NHS workers enjoy better career opportunities, access to more shifts and a healthier work-life balance, giving more choice and control to our members.
As an equal opportunities’ organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.
Apply Today
By joining us you can look forward to a choice of flexible Bank shifts across any of our client Trusts in England, as well as the ability to develop professionally and gain experience in several wards or areas.
This role may require you to show evidence of a degree or at least 2 years relevant experience.
Disclaimer
Please note, you will be contacted by email throughout the recruitment process, so please check your emails, including your junk/spam regularly. We regret we cannot contact everyone who is not selected for an interview, therefore if you do not hear from us within 21 days after submitting your application, please assume you have not been successful on this occasion.
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#INDAC
Pay: £14.52 per hour
Experience:
- Diary Management: 1 year (preferred)
- Minute Taking: 1 year (preferred)
Work Location: In person
