Operations Coordinator
Location: Central House, HG3 1UG
Department: Moda Group
Reports to: Chief Operating Officer
Travel: Minimal
Working pattern: Monday-Friday 9:00-17:30
4 days office, 1 day WFH
Salary: £30k per annum
ABOUT MODA
Focussing on long-term stewardship, we partner with global institutional investors to provide unique access to the UK rental market at scale. Our purpose is to Provide Exceptional Living Experiences.
We pioneer positive change across the rental landscape, delivering spaces and experiences for people to prosper, evolve and live better. That doesn't just mean investing in next generation homes and spaces, it means investing in innovation and excellence across wellness, technology, ESG and customer service.
As custodians of the communities we operate in, we work with a range of market leading partners to create genuine social impact, helping people live happier, healthier lives.
THE ROLE
Join us as Operations Coordinator and play a key role at Moda HQ to support the Chief Operating Officer and wider operational team. You will be an integral part of the team You’ll keep our office running smoothly, acting as the main contact for suppliers, building management and cleaning team whilst ensuring the workplace is organised, safe and welcoming.
You will provide day-to-day support for the COO with diary management, as well as admin support for the various departmental projects. The successful candidate will act as a central point of coordination, organising meetings, booking accommodation and travel.
Moda is looking for someone who is meticulously organised, self-driven and thrives in a dynamic environment managing multiple projects alongside each other in a fast-paced environment.
Think you’re the perfect fit? We’d love to hear from you!
ROLES AND RESPONSIBILITIES
- Act as the key liaison for our trusted network of third-party suppliers, building smooth and efficient working relationships both internally and externally
- Act as the central communication point for building management, handling notifications, updates and general correspondence via telephone and managing multiple central inboxes.
- Lead on workplace safety by maintaining and updating our fire policy and risk assessments and act as one of the office’s designated Fire Marshals, ensuring compliance with health and safety requirements
- Keep the office running smoothly by organising office stationery supplies and office groceries. Oversee first aid provisions, ensuring the office is always fully stocked and safe.
- Coordinate with our cleaning partners to maintain a spotless well-presented office environment.
- Coordinate with our IT suppliers, assisting with troubleshooting, internet and connectivity queries.
- Conduct weekly and monthly H&S checks throughout the office.
- Support the DPO to investigate and support the management of data protection complaints and data breaches.
- Act as the central point of contact for all GDPR enquiries.
- Ensure all central folders / documents and training relating to GDPR are kept up to date.
- Support compliance with company procedures, Health & Safety requirements, ISO 9001.
- Provide bimonthly inputs to the Quality Management System meeting.
- Assist with internal and external audits as / when required.
- Work with the executive team to arrange travel and accommodation to support smooth business operations.
- Arrange meetings and manage the diaries of the COO and other members of the senior leadership team, ensuring seamless scheduling and time optimisation.
- Provide adhoc administrative support to the heads of department as and when required.
- Support the HR department to distribute work equipment to new starters as well as arrange the return of company property from leavers. Record and audit available equipment on a routine basis.
- Regularly review Moda’s major incident management plan to capture all changes and redistribute accordingly.
- Support the marketing team to facilitate seasonal events as well as team engagement.
WHAT WE’RE LOOKING FOR
- Strong organisation and time management skills, with the ability to prioritise a varied workload.
- Strong verbal and communication skills, comfortable liaising with suppliers, building management, cleaning teams and senior stakeholders.
- High attention to detail, ensuring office supplies, safety procedures and documentation are always accurate and up to date.
- Proactive and solutions-focussed, able to anticipate needs, resolve issues and keep daily operations running smoothly.
- Confident building relationships and maintaining positive interactions with internal and external partners.
- Reliable and discreet, handling sensitive information and responsibilities with professionalism.
- Competent in diary and travel management, work independently to coordinate schedules and logistics with accuracy.
- Awareness of health and safety practices, including fire safety and first-aid stocking (training can be provided).
Previous experience in an administration role supporting internal/ external stakeholders with diary management is required.
WHAT YOU GET
- 25 days annual leave plus bank holidays (pro-rata)
- Workplace pension
- Comprehensive employee benefits scheme including discounts on global brands on Perkbox, Bike2Work scheme, subsidised mental health care with MYNDUP
- Wellness support (mental health services, digital GP access)
- Regular team socials
HOW TO APPLY
Email your CV and a short statement explaining how you meet the criteria to [email protected]
Pay: £30,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- On-site parking
- Paid volunteer time
- Referral programme
- Work from home
Experience:
- Administrative: 2 years (preferred)
- Diary management: 1 year (preferred)
Work Location: Hybrid remote in Harrogate HG3
