Patient Operations Manager (Private Titration)
Are you an experienced Operations Manager looking for your next challenge in a fast-growing healthcare organisation? Do you thrive in a role where you can lead people, improve processes, and make a real difference to patient experience?
We’re looking for an Patient Operation Manager to join our dynamic Patient Operations team, providing strong, visible leadership to operational teams, driving performance, accountability, and continuous improvement while maintaining a clear focus on patient experience, service efficiency, and regulatory compliance.
The Operations Manager is responsible for leading the operational delivery of private titration services, ensuring patients receive safe, timely, and highquality care throughout their titration pathway.The postholder ensures operational activity supports uninterrupted titration, minimises risk of treatment delays, and aligns with organisational objectives and clinical governance requirements.
This is a fully remote role, working Monday to Friday between 8:00am and 6:00pm on a rota basis. It offers the flexibility of home working alongside the opportunity to make a meaningful impact on patient experience. You’ll be part of a supportive and collaborative environment focused on growth and development, with the chance to shape processes and influence how services are delivered.
Key Responsibilities:
- Ensure the safe, timely, consistent delivery of private titration services across the full patient pathway.
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Optimise patient flow, appointment capacity and medication timelines to minimise delays and avoid interruptions to treatment.
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Monitor and manage service performance against agreed KPIs, quality measures and operational targets; produce regular performance reporting and actions.
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Identify and manage operational risks (including staffing, scheduling and medication supply); implement mitigation plans to maintain service continuity and patient safety.
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Act as the senior operational point of escalation for service or patient-related issues, ensuring timely, professional resolution and learning.
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Provide strong, visible leadership to operational teams; set clear expectations, standards and accountability for delivery and outcomes.
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Ensure operational delivery aligns with prescribing protocols, clinical governance and regulatory requirements.
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Use data, reporting and patient feedback to drive continuous improvement in service quality, efficiency and patient experience.
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Lead teams through service change, growth or redesign, ensuring staff are engaged, informed and supported.
Requirements:
We’re looking for someone who is:
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Experience in an operational management role within a healthcare setting, including oversight of patient pathways and service delivery
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Experience of leading and managing teams, including line management, performance management and staff development
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Strong understanding of safeguarding requirements and responsibilities
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Experience monitoring and improving service performance, including use of KPIs, data and reporting
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Ability to make informed, independent decisions and take accountability for outcomes
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Good understanding of clinical governance, risk management and health and safety principles
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Excellent written and verbal communication skills, including the ability to establish and maintain positive working relationships with colleagues at all levels of the organisation
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Commitment to high quality, safe and person-centred care
- Approachable, supportive and solution-focused leadership style, with a proactive approach to problem solving and driving continuous improvement
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Strong leadership with the ability to motivate, engage and hold teams accountable for performance
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Accountability and ownership for service delivery, performance and outcomes
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Ability to make decisions in a fast-paced environment
- Experience working within mental health services
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Experience with medication management or titration pathways
- Evidence of managing service/organisational change
Remuneration and Benefits:
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Competitive annual salary
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25 days paid holiday (increasing with service to 28 days) plus bank holidays.
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A day off for your birthday.
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Healthcare Cash Plan
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Benefits Platform
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Life Assurance
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Discount Vouchers
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Flexible working opportunities to suit your personal needs
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Opportunities to take part in charitable events
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Access to a Wellbeing portal and Employee Assistance Programme (EAP)
Equal Opportunities Employer:
At Clinical Partners we are committed to creating an inclusive and diverse workplace. We believe that everyone deserves an equal opportunity to succeed, regardless of their background, race, gender, age, disability, sexual orientation, or any other characteristic. We welcome applications from all qualified candidates and strive to provide a supportive and respectful environment for all employees.
DBS Check Requirement:
Please note that this position requires a Disclosure and Barring Service (DBS) check as part of our commitment to safeguarding and ensuring the safety of our clients and staff. The successful candidate will be required to undergo a DBS check before commencing employment.
