Customer Excellence CoordinatorRenewable Energy Installer | Full-time, Permanent | Based in Eynsham, near Oxford, UK
About Us
We are a rapidly expanding renewable energy installation company and a proud franchisee of OVO, one of the UK’s leading energy providers. This partnership has fuelled our strong growth, enabling us to deliver exceptional solar PV, air source heat pumps, battery storage, and other clean energy solutions to homes and businesses across Oxfordshire, Wiltshire, Gloucestershire and Buckinghamshire. We are on track to triple our revenue this year, creating exciting new opportunities across the business. This is a dynamic, fast-paced environment where ambitious individuals can thrive and advance quickly.
The Opportunity
We are seeking an ambitious and customer-focused Customer Excellence Coordinator to own the end-to-end customer journey from deposit payment through to successful installation and handover. You will be the central point of contact for customers, ensuring a smooth, transparent, and outstanding experience while working closely with internal teams to drive projects forward. This role is ideal for someone who is keen to get ahead, deliver results, and grow their career in a high-growth renewable energy business. With our rapid expansion, the right candidate will have significant opportunities for career progression — whether moving into senior coordination, customer success leadership, project management, or broader operational roles within our growing team and the wider OVO franchise network.
Key Responsibilities
Own and manage the full post-deposit customer journey, tracking progress and ensuring timely, high-quality installations.
Serve as the primary customer point of contact — delivering proactive updates and exceptional service at every stage.
Liaise effectively with sales, design, installation, finance, and logistics teams to gather information, resolve issues, and keep projects on track.
Maintain accurate records in CRM and project systems, supporting compliance, reporting, and continuous improvement.
Coordinate schedules, materials, surveys, certifications, and grant processes.
Monitor customer satisfaction, handle queries/escalations professionally, and contribute to process enhancements.
Track key performance metrics and support post-installation handovers.
About You
Proven experience in customer service, project coordination, account management, or a similar role (ideally in construction, home improvements, utilities, or renewables).
Excellent communication skills and a genuine passion for customer excellence.
Highly organised with the ability to manage multiple projects and deadlines.
Proficient with CRM tools, spreadsheets, and collaboration software.
Ambitious and driven — you are keen to take on increasing responsibility and progress rapidly in a fast-growing business.
Problem-solver with a positive, proactive mindset.
Interest/knowledge in renewable energy is advantageous.
Full UK driving licence (occasional local travel may be required).
Right to work in the UK.
What We Offer
Competitive salary: £30,000 – £38,000 per annum (depending on experience), with potential for performance-related bonuses.
25 days annual leave + bank holidays.
Company pension scheme.
Comprehensive training in renewable technologies and customer excellence.
Outstanding career growth opportunities — rapid business expansion means the right person can progress quickly into more senior roles.
The chance to be part of a purpose-driven, high-growth franchise with strong backing from OVO.
Supportive team culture with an office in Eynsham, near Oxford.
Pay: £30,000.00-£38,000.00 per year
Benefits:
- Casual dress
- Company pension
- Free parking
- On-site parking
- Private medical insurance
Work Location: In person
