Transformation Manager - Independent Lives, Homecare Services (12‑month fixed term)
Suffolk (with regular travel across homecare teams and localities)
Full time (37 hours per week)
Fixed term – 12 months
£42,000 per annum
Employee Owned Organisation
We’re looking for a confident and experienced Transformation Manager to lead a focused 12‑month improvement programme across our Independent Lives homecare service.
This pivotal role will drive the development of a high‑quality, person‑centred home support offer, ensuring our customers receive safe, reliable and compassionate care that enables them to live independently at home.
Join Leading Lives, a not‑for‑profit, employee‑owned social enterprise where staff are empowered and customers are at the heart of everything we do.
The Role
As Transformation Manager, your focus will be on:
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Leading a structured transformation programme to strengthen and modernise our Independent Lives, homecare operations
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Embedding clear team structures, accountability and consistent ways of working across all Independent Lives, home support teams
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Improving enquiry handling, assessment pathways and conversion processes to grow our private Independent Lives, homecare offer
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Implementing robust KPI frameworks tailored to domiciliary care performance, quality and compliance
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Ensuring safe, high‑quality homecare delivery aligned with CQC expectations and best practice
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Providing visible, values‑led leadership during a period of significant change
This role is ideal for someone who thrives in complex environments, enjoys leading change, and is passionate about delivering measurable improvements in community‑based care.
About The Role
Why Join Us?
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Award‑winning training & development opportunities
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Become part of our employee‑owned organisation
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Up to 8% employer pension contribution
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Health & wellbeing support, including an Employee Assistance Programme
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Cycle to Work scheme, retail discounts and more
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A unique opportunity to shape the future of a high‑impact independent homecare service
Key Responsibilities
Lead Homecare Service Transformation & Performance
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Deliver a 12‑month transformation programme with clear milestones and outcomes
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Implement KPI frameworks covering scheduling, continuity of care, visit punctuality, capacity planning and quality
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Strengthen reporting processes to ensure clear oversight and accountability
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Improve efficiency, customer pathways and the overall homecare experience
Drive Growth & Sustainability
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Increase private pay customers, hours and income through a strengthened homecare offer
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Develop clear, consistent customer journeys from first enquiry to ongoing support
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Contribute to financial planning, performance monitoring and long‑term sustainability
Provide Strong Leadership & Engagement
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Build effective relationships with homecare teams, corporate functions and external partners
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Support teams to understand roles, expectations and priorities following change
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Communicate a clear vision for a modern, high‑quality homecare service
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Foster a positive, inclusive culture focused on continuous improvement
Strengthen Quality & Governance
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Ensure compliance with CQC, safeguarding, GDPR and health & safety requirements
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Embed consistent, high‑quality standards and operational processes across all homecare teams
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Identify risks early and take appropriate action to address performance issues
✅ What You’ll Need
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Significant experience leading transformation or turnaround activity within a regulated independent homecare or care service
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Strong understanding of domiciliary care operations, scheduling, workforce planning and quality governance
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Proven ability to implement change and drive measurable service improvement
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Experience developing KPI frameworks and using data to inform decision‑making
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Excellent stakeholder management and communication skills
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Commercial awareness, including understanding of growth and sustainability within independent homecare
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A resilient, values‑led leadership style with the ability to bring teams through change
Your Journey With Us
You’ll receive support from senior leaders and work closely with Independent Lives homecare managers, finance and corporate teams to deliver this transformation. This is a high‑impact role with real visibility and the opportunity to leave a lasting legacy across our homecare service.
Employment is subject to enhanced DBS and safer recruitment checks.
Required Criteria
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Proven experience as a Transformation Manager or in a similar senior change leadership role.
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Demonstrable experience in leading structured transformation programs within operational settings.
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Experience in developing and modernising homecare operations or similar community-based care services.
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Knowledge and experience in embedding clear team structures, accountability, and consistent ways of working.
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Experience in improving enquiry handling, assessment pathways, and conversion processes to grow service offerings.
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Ability to implement robust KPI frameworks tailored to domiciliary care performance, quality, and compliance.
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In-depth understanding of CQC expectations and best practices for safe, high-quality homecare delivery.
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Strong, values-led leadership skills, particularly in managing significant organizational change.
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Ability to travel regularly across homecare teams and localities within Suffolk.
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Availability for a 12-month fixed-term contract.
Desired Criteria
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Experience working within a not-for-profit or social enterprise environment.
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Passion for delivering measurable improvements in community-based care.
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Ability to thrive in complex environments and enjoy leading change.
Skills Needed
About The Company
Company Culture:
Values-Driven: Leading Lives not only talks about their values but actively embodies them in their daily operations.
Employee Testimonials: The company encourages feedback from employees like Anna, an experienced support worker, to showcase the positive impact of their values on staff.
Authenticity: Leading Lives emphasizes authenticity in their values, highlighting that they are not just empty words but a lived reality within the organization.
Company Culture
We’re a Disability Confident Committed employer
We are happy to make reasonable adjustments whenever possible. Please do let us know if you need any support/ adjustments with your application and the process.
Company Benefits
Benefits offered by Leading Lives
Holiday entitlement that works for you - Our holiday package increases with service, and you have the opportunity to purchase additional hours
Peace of mind should you fall ill - We offer occupational sick pay as well as statutory sick pay. We also have an Employee Assistance Programme
We pay generous sleep-in rates - Sleep-in shifts are available for some of our support worker or team leader roles. The pay rate for these are £65 per shift
Award-winning, in-house training - Our award-winning, bespoke, in-house training, will ensure you are confident and effective in your role
Travel benefits for you & the planet - We provide a generous mileage rate of 45p per mile, and a cycle purchase scheme to help you go green!
Owned and run by our employees - We’re employee-owned & not-for-profit. Surpluses are re-invested into our community.
We offer a welcome aboard bonus - You could qualify for a welcome aboard bonus worth of £250
Vacation, Paid time off, Paid sick days, Employee development programs, Sabbatical leave, Casual dress, Free parking, Cycle to work, Referral bonus, Hybrid Working, Culture of recognition, Progression opportunities, Bereavement leave
Salary
£42,000.00 per year
