Job Purpose:
To support older and disabled individuals across Oban and Fort William develop essential digital skills, as part of a UK-wide training initiative funded by BT Group.
Visit the AbilityNet website to learn more about the role and our vision of a digital world accessible to all.
Principal Accountabilities of the Digital Skills Trainer role:
Community Engagement, Outreach & Relationship Management
- Proactively identify and engage with potential Community Partners - including charities, local authorities, healthcare providers, residential care services, and neighbourhood groups - to promote the benefits of AbilityNet’s Digital Skills Training programme.
- Plan, coordinate, and take part in outreach initiatives aimed at increasing community participation and raising awareness of digital training opportunities.
- Collaborate with local volunteers and corporate partners to enhance delivery and support for participants.
- Foster and maintain meaningful, long-term partnerships that support continued referrals and contribute to sustained community impact.
Session Coordination:
- Assist with organising and scheduling training sessions, including managing dates, times, and venues in collaboration with Community Partners to maximise attendance.
Training Delivery:
- Deliver group and one-to-one digital skills training sessions at various venues across your region.
- Deliver accessible online training sessions (via Zoom or Teams) to individuals and groups, where appropriate.
- Encourage and support learners to overcome digital barriers and engage with everyday technology such as smartphones, tablets, laptops, and other technology.
Digital Skills Support:
- Support individuals over 55 and / or disabled people to build confidence with core digital skills, including:
- Introduction to technology and the internet
- Using email and basic apps across Apple, Android, and Windows devices
- Online safety and confidence with everyday tech (e.g. smartphones, tablets, laptops)
Impact Monitoring:
- Ensure timely collection of registration forms and post-session surveys to assess training effectiveness and track project outcomes.
Feedback & Evaluation:
- Support the collection, analysis, and reporting of feedback and statistical data to help evaluate the effectiveness and impact of training sessions.
Storytelling:
- Assist in developing case studies to showcase individual journeys and demonstrate the programme’s real impact.
Regional Flexibility:
- Occasionally travel outside your region to support ad-hoc events and national engagement opportunities.
Other Duties:
- Carry out additional tasks aligned with the scope of the role, as directed by the Programme Officer or Manager.
Knowledge, Skills and Experience required:
- Training and facilitation experience: Proven experience of delivering group and 1:1 training or presenting to diverse audiences.
- Outreach experience: Experience of representing organisations externally, building effective relationships with other organisations or businesses and adapting outreach strategies to suit different contexts.
- IT proficiency: Strong digital literacy and IT skills, with confidence in using a wide range of technologies including Microsoft Office 365, Apple and Android devices, and associated technologies. Excellent knowledge of assistive technology – hardware & software.
- Communication skills: Excellent interpersonal and communication skills, with the ability to engage and motivate learners.
- Organisation skills: Strong organisational and administrative abilities.
- Experience of target audience: Experience of working with disabled adults, older people and third sector organisations.
- Travel Flexibility: Willingness and ability to travel regularly across the specified region, with occasional travel outside the area as required.
Job Types: Part-time, Fixed term contract
Contract length: 14 months
Pay: £18,000.00 per year
Expected hours: 21.0 per week
Benefits:
- Company pension
- Employee discount
- Free or subsidised travel
- Health & wellbeing programme
- Life insurance
- Referral programme
- Sick pay
- Work from home
Application question(s):
- Are you located in the specified region with access to reliable transport
Work authorisation:
- United Kingdom (required)
Willingness to travel:
Work Location: Hybrid remote in Fort William PH33
