The Company
Armathwaite Hall Hotel and Spa, awarded Best Countryside Hotel by Conde Naste in 2026, is a premier destination for guests seeking high levels of comfort and quality in a magical location. Set in the secluded splendour of 400 acres of deer park and woodland, bordered by the calming waters of Bassenthwaite Lakes the Hotel provides unrivalled access to the northern Lake District mountains and fells, a range of dining options and an award winning onsite Spa and Gym, allowing guests to truly relax and enjoy a touch of luxury.
Job Summary
We are seeking a friendly and professional Food and Beverage Assistant to deliver an excellent food and drink service across all front-of-house areas including the restaurant, grill, bar, conference rooms, and events. This is a hands-on, guest-facing role that helps ensure smooth service, high standards, and a warm, welcoming atmosphere. The successful candidate will be responsible for delivering excellent service to guests, assisting with food and beverage preparation, and ensuring a welcoming atmosphere. This role offers an exciting opportunity to develop skills within the hospitality industry, including catering, serving, and food safety standards.
Responsibilities
- Welcome, seat, and serve guests in a friendly, professional, and timely manner.
- Present menus, take orders clearly, and communicate them effectively to the kitchen and bar, prepare and serve afternoon teas.
- Support the daily operations across the restaurant, bar, events, and conference services.
- Set up, clear, and reset tables throughout service.
- Ensure service areas are clean, stocked, and well-presented at all times.
- Prepare for service by understanding bookings, special events, and guest needs.
- Respond to guest queries or complaints calmly and efficiently, escalating when needed.
- Maintain compliance with hygiene, licensing, and health & safety regulations.
- Follow appearance standards including correct uniform and grooming at all times.
- Promote the hotel and its services with pride and professionalism.
- Support colleagues and work as part of a team to deliver consistent service.
- Assist with food preparation and presentation as required
- Maintain cleanliness of dining areas, counters, and service stations
- Provide information about menu items and make recommendations to guests
- Restock supplies and ensure all areas are well-organised throughout shifts
- Collaborate with team members to deliver seamless service during busy periods
Experience
- Previous experience of customer facing roles in a hospitality environment - ideally in luxury, Country House Hotel and/or fine dining establishments
- Strong orientation to provide high levels of guest excellence and customer service
- Knowledge of Food Safety Awareness, COSHH and Allergy/Intolerance Management
- Working knowledge of food preparation and presentation protocols
- Knowledge of Still Room/Food storage standards
- Ability to undertake Bar Steward duties where required
- Barista experience is advantageous but full training can be provided
This role is ideal for individuals passionate about hospitality who are eager to improve their skills in a high quality Hotel environment. We welcome applicants who are organised, attentive to detail, and committed to providing outstanding customer experiences.
ONSITE ACCOMMODATION AVAILABLE
Pay: £13.00 per hour
Benefits:
- Discounted or free food
- Employee discount
- On-site gym
- On-site parking
Ability to commute/relocate:
- Bassenthwaite CA12: reliably commute or plan to relocate before starting work (required)
Experience:
- Hospitality: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
