Important - Applicants must be able to work weekends, both early and late shifts.
Job purpose
To ensure that all guests receive a warm, memorable and personalised welcome to Maryculter House, setting the scene for their stay and ensure that all guest requests are accommodated
Reporting relationships:
The Receptionist reports to the Front Office & Events Manager
Main Responsibilities:
- Ensure that the service offered to guests is always personable and memorable, building relationships with guests to encourage their return
- Ensure excellent communication with all departments in the hotel
- Handle enquiries in-person, via email and telephone in a professional manner
- Handle, follow up and communicate any comments or complaints and pass to relevant manager
- Be familiar with and promote hotel facilities and local activities.
- Assist guests with any requests for information, bookings, directions etc to ensure their comfort, satisfaction and safety
- Ensure that all tasks are completed on shift and that a full and thorough handover takes place
- Administer all reservations including creating, amending, invoicing, cancellations and no shows, in line with hotel procedures
- Be fully conversant with handling reservations and awareness of any current offers
- Ensure accuracy of guest bills
- Pass on to relevant departments any possible enquiries which may develop into future business
- Always keep the reception area clean and tidy
- To assist other departments when required
- Re-use and recycle wherever possible
Hygiene, Health & Safety
- Responsible for the cleanliness of all items and equipment in work area
- Adheres to hotel policy on grooming, dress code, personal hygiene and conduct
- Reports any suspicious behaviour of guests and staff to the Manager
- Maintains the highest standard of personal hygiene, dress, uniform, appearance, body language and conduct
- Ensures that any potential hazards are reported immediately
- Fully understand hotels evacuation and fire procedures
- Work in a safe manner that does not harm or injure self or others
Other
- Assists the Manager or Supervisor when requested
- Attends meetings and training sessions as required by the company
- Continually seeks to endeavour professionalism in own job function
- Works well within a team environment supporting other team members, as well as individually
- Respects colleagues and managers
- Respects hotel property and that of guests and fellow employees
- May be required to carry out additional duties not listed to meet business demands
Please note, public transport does not pass us or operate close by, so your own transport is essential.
Job Type: Part-time
Pay: £10.85-£12.71 per hour
Expected hours: 8.0 – 16.0 per week
Benefits:
- Company pension
- Employee discount
- Free parking
- On-site parking
Ability to commute/relocate:
- Portlethen AB12: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Experience:
- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)
Language:
Licence/Certification:
- Driving Licence (required)
Work Location: In person
