Location: Dean Clough Mills, Halifax (Hybrid)
Salary: £33,000–£34,500 per year
Job Type: Permanent | Full Time (40 hours per week)
Ready to take the next step in your account management career?
This role is for someone who’s ready for more than simply managing customer accounts.
As a Strategic Partnership Lead, you’ll take ownership of some of EMS’s most important customer relationships, help shape how we deliver our services and support the development of colleagues across the team.
You’ll still be hands on, but you’ll also become a trusted adviser to customers, a mentor to others and an important part of how EMS continues to grow.
At EMS, we help some of the world’s biggest brands keep their products moving.
Working with customers including Coca-Cola, Carlsberg Britvic, Danone, Kenvue and Nivea, we manage millions of pieces of returnable equipment across the UK, Ireland, Europe and North America.
From our offices in Halifax and Belfast we combine technology, operational expertise and strong customer relationships to keep complex supply chains running efficiently.
As we continue to grow, we’re looking for an experienced Strategic Partnership Lead to help us deliver an exceptional service to our customers while supporting the continued development of our operations team.
Before you apply…
This is a role for someone who enjoys ownership and responsibility.
You’ll spend time analysing data, presenting recommendations to customers, mentoring colleagues and leading operational improvements across your accounts.
You’ll also need to be comfortable travelling as this may be required and occasionally working flexibly to support customers across different time zones.
Please note: We are not able to offer visa sponsorship for this position. Applicants must already have the legal right to work in the UK for the duration of their employment.
If you’re looking for a straightforward account management role with clearly defined daily tasks, this probably isn’t the right fit.
If you enjoy solving complex problems, influencing customers and helping people around you succeed, we’d love to hear from you.
What you’ll be doing
You’ll manage a portfolio of strategic customer accounts, acting as a trusted partner and ensuring EMS continues to deliver exceptional service.
Your responsibilities will include:
· Building trusted relationships with senior customer stakeholders.
· Leading strategic account reviews and identifying opportunities to improve performance.
· Analysing operational data to identify trends, risks and opportunities.
· Presenting reports and recommendations that help customers make informed decisions.
· Managing customer escalations and resolving complex operational challenges.
· Supporting customer projects, including service improvements and new initiatives.
· Mentoring and supporting Client Operations Executives across your accounts.
· Working closely with colleagues across Halifax, Belfast, Dublin and Chicago to deliver outstanding service.
· Identifying opportunities to improve internal processes, reporting and ways of working.
You’ll have significant autonomy and will play an important role in shaping how we support some of our largest customers.
What makes this role different?
This isn’t just about maintaining customer relationships.
It’s about becoming someone your customers trust to solve problems, improve performance and help them achieve their own business objectives.
You’ll have the opportunity to influence both customer outcomes and how EMS continues to develop its services.
It’s an ideal role for someone looking to develop into a future management or senior leadership position.
You’ll enjoy this role if…
· You enjoy building long-term relationships with customers.
· You naturally look for ways to improve processes.
· You like analysing complex information and turning it into clear recommendations.
· You enjoy coaching and supporting colleagues.
· You remain calm when dealing with challenging situations.
· You’re commercially aware and enjoy understanding how businesses operate.
· You enjoy taking ownership and making decisions.
This role probably isn’t for you if…
· You prefer highly structured, repetitive work.
· You don’t enjoy working with data and Excel.
· You’d rather avoid difficult conversations with customers.
· You prefer following established processes rather than improving them.
· You’re not interested in mentoring or supporting others.
What we’re looking for
We’re looking for someone who combines strong customer relationship skills with analytical thinking and a genuine desire to help others succeed.
You’ll ideally have:
· Proven experience managing key customer accounts.
· Advanced Excel skills and confidence analysing large datasets.
· Experience presenting reports and recommendations to customers.
· Excellent stakeholder management and communication skills.
· Strong organisational skills and attention to detail.
· Experience coaching, mentoring or supporting colleagues.
· A proactive approach to solving problems and improving processes.
Experience within logistics, supply chain or FMCG would be advantageous but isn’t essential.
International travel may occasionally be required, so flexibility is important.
What you’ll get
· £33,000–£34,500 salary.
· Hybrid working.
· Company pension.
· Private Healthcare after successfully completing probation.
· Free onsite parking.
· Casual dress.
· Structured training and ongoing professional development.
· Opportunities to travel.
· The chance to work with globally recognised brands.
· A supportive team that values collaboration and continuous improvement.
· Genuine opportunities to progress into future leadership roles as EMS continues to grow.
About EMS
Equipment Management Solutions (EMS) is a specialist equipment management provider operating across the UK, Ireland, Europe and North America.
Our customers trust us to manage complex equipment networks that support some of the world’s best known FMCG brands.
We’re proud of our collaborative culture, our long term customer relationships and our ambition to continue growing internationally while investing in our people.
Interested?
If you’re ready to take the next step in your career and want a role where you can influence customers, support colleagues and help shape the future of a growing business, we’d love to hear from you.
Please apply with your CV.
As part of your application, we’d also like you to answer one short question (around 200 words):
Tell us about a time you influenced a customer, colleague or stakeholder to change the way something was done. What was the situation, how did you approach it and what was the outcome?
We’re looking for people who can combine analytical thinking with strong relationship building skills and your answer will help us understand how you approach both.
Pay: £33,000.00-£34,500.00 per year
Benefits:
- On-site parking
- Private medical insurance
Application question(s):
- This role involves analysing operational data, identifying trends and solving customer problems. How confident are you doing this as part of your day-to-day work?
- As part of your application, we’d also like you to answer one short question (around 200 words):
Tell us about a time you influenced a customer, colleague or stakeholder to change the way something was done. What was the situation, how did you approach it and what was the outcome?
We’re looking for people who can combine analytical thinking with strong relationship building skills and your answer will help us understand how you approach both.
Work Location: Hybrid remote in Halifax
