Location: Kenley, Surrey (Office Based)
Hours: Monday to Friday, 8:00am – 5:00pm
Salary: £26,500 per annum
\*\*Please note this is 12 month FTC position\*\*
Cleankill Environmental Services is looking for an enthusiastic Administrator to join our friendly and supportive team based in Kenley. This is a fantastic opportunity to play a key role in supporting our customers, field technicians, sales team, and wider business operations while developing your career with one of the UK's leading environmental services companies.
If you're someone who enjoys being part of a close-knit team, takes pride in delivering excellent service, and thrives in a fast-paced environment, we'd love to hear from you.
The Role
As an Administrator, you'll be at the centre of our daily operations, providing essential administrative support and delivering excellent customer service to both internal and external stakeholders.
You'll be the first point of contact for many of our customers and colleagues, helping to coordinate work, resolve queries, maintain accurate records, and ensure our office runs efficiently every day. Working closely with our technicians and surveyors, you'll play an important part in ensuring our services are delivered efficiently and our customers receive the highest standards of support.
This is a varied and rewarding role where your organisation, communication, and attention to detail will make a real difference.
What You'll Be Doing
- Acting as the first point of contact for customers, technicians, and the sales team via telephone and email.
- Processing and checking sales and service paperwork to ensure accuracy.
- Liaising with customers to provide updates on work progress and appointments.
- Taking ownership of customer queries and complaints, ensuring they're resolved professionally and efficiently.
- Maintaining accurate customer records and updating internal databases.
- Producing and maintaining spreadsheets and reports.
- Supporting customers with basic account enquiries.
- Managing incoming and outgoing post.
- Filing and maintaining organised business documentation.
- Providing general administrative support to the wider team and assisting with day-to-day office activities.
You'll ideally have:
- Previous experience in an administration or customer service role.
- Experience within a service-based, facilities management, engineering, or similar environment is highly desirable.
- Experience working alongside field-based technicians, engineers, or surveyors would be advantageous.
- Excellent verbal and written communication skills with a professional and friendly telephone manner.
- Strong organisational skills with the ability to multitask and manage competing priorities.
- Excellent attention to detail and accurate data entry skills.
- Good working knowledge of Microsoft Office, particularly Excel.
- The ability to remain calm under pressure and solve problems proactively.
- A positive, flexible, and proactive attitude with a genuine willingness to help others.
- The ability to work independently while also being a supportive and reliable team player.
About You
We're looking for someone who wants to establish themselves within a successful, growing business and become a valued member of the team.
You'll have a genuine "can-do" attitude, enjoy working collaboratively, and be happy turning your hand to whatever needs doing to help the business succeed. You're someone who enjoys variety, can juggle multiple tasks without losing attention to detail, and takes pride in delivering excellent customer service.
Given our office location in Kenley, you'll also need to have a practical and reliable commute. A driving licence would be advantageous, although we appreciate that some candidates may be able to commute using public transport depending on where they live.
Ready to Join Us?
If you're highly organised, enjoy delivering excellent customer service, and are looking for a long-term opportunity where you can develop your career within a supportive team, we'd love to hear from you. Contact [email protected] to find out more or apply today.
Job Types: Full-time, Contract
Contract length: 12 months
Work Location: In person
