Location: Middlesbrough
Job Type: Full-time, Permanent
About the Opportunity
Are you looking to fast-track your career in business management? We are recruiting a motivated Management Trainee to join our expanding team in Middlesbrough. This is a practical, entry-level role designed for individuals who want to develop practical skills across sales, customer service, and team leadership.
You will receive comprehensive, hands-on training from day one, working alongside our established management team to learn our business from the ground up. This position is well-suited to recent graduates, career changers, or individuals with a background in retail, hospitality, or customer-facing roles who are ready to step up into a leadership career.
Key Responsibilities
Customer Service & Client Engagement
- Act as the first point of contact for customers, providing professional and helpful assistance.
- Handle product enquiries, resolve customer issues efficiently, and maintain high satisfaction levels.
- Build and maintain positive relationships with clients and members of the public.
Sales & Commercial Growth
- Support daily sales activities and contribute to team targets.
- Learn to identify customer needs and explain product benefits clearly.
- Stay up-to-date with current promotions, services, and brand campaigns.
Operations & Team Leadership Development
- Participate actively in our structured training and mentorship programmes.
- Gain exposure to daily business operations, stock/service management, and team coordination.
- Assist supervisors with operational tasks to understand how a business runs smoothly.
- Ensure compliance with workplace policies, including health and safety standards.
Candidate Profile
Skills & Experience Required:
- Previous experience in a customer-facing environment (e.g., retail, sales, hospitality, call centres) is advantageous, but full training is provided.
- Excellent verbal communication skills and a confident manner when speaking with the public.
- Strong team-working abilities with a proactive approach to learning new skills.
- Basic IT literacy and comfortable working with numbers.
Key Attributes:
- Reliable, punctual, and self-motivated.
- Eager to take on responsibility and progress within a business environment.
- A professional attitude with a genuine focus on delivering quality service.
What’s on Offer?
- Fully funded training program with dedicated mentor support.
- Transparent career progression pathways into supervisory and management roles.
- A collaborative, high-energy team environment.
- Regular performance incentives and bonuses.
To Apply
If you are ready to build a long-term career in business management and sales, please submit your CV today for consideration.
Job Type: Full-time
Pay: £30,000.00 per year
Benefits:
- Bereavement leave
- Canteen
- Company events
- Company pension
- Free parking
- On-site parking
- Paid volunteer time
- Sick pay
- Work from home
Work Location: In person
