Belfast, Northern Ireland | Full-Time | Permanent
At Scientific Safety Alliance (SSA), we're on a mission to revolutionize how scientists experience regulation-mandated services. We provide testing, inspection, and calibration services - and supply air filters and equipment parts - to pharmaceutical, medical device, and research organizations across the U.S. and the U.K.
We're growing fast. With 24 acquisitions in less than 3 years, a customer base of 13,500+, and a spot on Inc. Magazine's 2024 and 2025 Fastest-Growing Private Companies, SSA is scaling quickly - and looking for bold, driven talent to grow with us.
The Service Manager (SM) is a Calibration Engineer, while also taking ownership of the branch. The SM supports daily operations, customer relations and reporting. This role is highly execution-focused and requires strong attention to detail, organisation, and responsiveness.
The SM works closely with customers, engineers, and internal teams to ensure certificates are correct and on-time and costing is accurate. This role is critical to delivering an exceptional branch performance and delighting our customers.
- Conduct calibration engineering activities.
- Support with customer requests, taking the lead on technical inquiries.
- Respond to customers quickly and professionally.
- Generate risk assessments.
- Visit sites to generate new business.
- Act as first contact for new calibration sales, develop calibration schedule and provide quote.
- Generate quotes for hardware sales and source equipment.
- Resolve certificate quality issues, predominantly mis-type certificates.
- Own branch KPIs, taking action when metrics are off track.
- Maintain QMS, writing calibration SOPs.
- Maintain test equipment register.
- Organise and send equipment for calibration, managing logistics until returned.
- Check and upload received calibration certificates to system folder and update calibration schedule.
- Check all calibration solutions and order when needed.
- Ensure audit readiness and host auditors.
- Strong attention to detail and organisation.
- Ability to manage multiple tasks and priorities.
- Clear and professional communication skills.
- Strong sense of ownership and follow-through.
- Ability to work in a fast-paced, execution-focused environment.
- Trained calibration engineer.
- Proficiency in Microsoft Excel and Office tools.
- Comfortable learning new systems.
- Experience in calibration engineering and/or operations.
- Opportunity to join a rapidly growing organisation.
- Ownership of branch operations and performance.
- Fast-paced, detail-oriented environment.
- High standards for responsiveness, accuracy, and accountability.
- Team-oriented environment with close collaboration across functions.
- Opportunity to work with customers across pharmaceutical, medical device, and research sectors.
Apply now to join Scientific Safety Alliance (SSA) and play a key role in delivering exceptional service, operational performance, and customer satisfaction.
Acorn by Synergie acts as an employment agency for permanent recruitment.
