We are looking for a Customer Service Advisor for the Carers Care & Wellbeing Hub based in Lincolnshire (LN1).
Monday to Friday 09:00am - 17:00pm
This is a contract running from July for a minimum of three months.
Duties will include:
- Responsible for making pre-booked and ad hoc outbound calls to unpaid carers. You will need to have high level emotional intelligence and use professional curiosity to be able to build an immediate rapport with the carer. During a single call, your role will be to determine the details of their caring role, how it is impacting them and help them to identify solutions to any problems identified.
- Utilise the in-house Mosaic system to plan your calls and understand background details and liaise with other involved professionals to prepare for your calls and make appropriate onward referrals.
- To provide an administrative function to support the service.
The ideal candidate will have the following experience:
- 5 GSCE's or equivalent experience including English and Maths.
- Subject matter of the calls can be very difficult, so you'll naturally need to be a strong and resilient character and be mentally prepared to deal with situations that are sometimes harrowing and distressing.
- Ideally you will also have knowledge and/or experience in Social Care.
- Work is subject to high level and regular scrutiny, so you need to be able to take on board frequent critical feedback.
- Must be flexible, possess excellent IT skills with a competency in using Microsoft Office and Windows.
What you will receive from Matching Staff Solutions:
- £12.79hr
- Weekly pay
- Online timesheets
- 24-hour helpline
- Holiday accrual
Ref OR104369
Pay: £12.79 per hour
Work Location: In person
