Overview
We're looking for someone with knowledge of the building trade to join our friendly, busy, and fast-moving officed based team at Woldmarsh Producers, in Louth, Lincs, for a 6 month period to cover a long term absence.
You'll be the go-to person for incoming calls and queries from members and suppliers, taking and progressing orders, and supporting your colleagues. Most importantly, you'll be providing that first-class, friendly, and professional service that our members have come to expect.
Why You'll Love Working With Us:
- We're a member-owned co-operative - When you succeed, we all succeed
- Great team culture - We genuinely value professionalism, integrity, and expertise
- Supportive workplace - We believe in helping our people grow and develop
- Meaningful work - What you do really matters to the farming community
Responsibilities
- Handle incoming calls and queries - Be the first point of contact for members and suppliers with confidence and professionalism
- Process and progress orders - Take orders accurately and see them through to completion
- Provide exceptional member service - Deliver that first-class, friendly, and professional service our members expect
- Support team colleagues - Work collaboratively with both machinery and sundries teams
- Problem-solving - Use initiative and creativity to resolve queries and find solutions
- Data management - Keep information organised and accessible across systems
- Multi-task effectively - Juggle priorities whilst meeting deadlines in our fast-paced environment
- Build relationships - Develop strong rapport with members, suppliers, and colleagues
- Administrative duties - Maintain excellent organisational standards across all tasks
- Communication liaison - Effectively coordinate between different teams and departments
Experience
- Solid basic understanding of building materials.
Highly Desirable:
- Background in farming or agriculture sector
- Building trade knowledge
- Previous customer service experience
What We Offer: Whilst there's plenty to learn on the job, we need someone with knowledge who can build on that experience with us. Full training provided to enhance your existing expertise.
- Excellent telephone manner with confident, professional communication skills
- IT literacy - comfortable with modern systems and technology
- Strong attention to detail - getting orders right first time, every time
- Proven administrative and organisational abilities
- Ability to multitask and work effectively under pressure
- Genuinely helpful nature with natural problem-solving skills
- Clear communication abilities - explaining things well to anyone
- Team player mentality with positive 'can do' attitude
Pay: From £13.00 per hour
Benefits:
- Company pension
- Employee discount
- Free parking
- On-site parking
Application question(s):
- Do you have experience in the building trade?
Work Location: In person
