About Vervaunt
Vervaunt is a London-based eCommerce and paid media consultancy agency, focused on driving growth for aspirational retail brands. Our team has worked with some amazing brands, including The Frankie Shop , OKA, Self Portrait, Timex, Represent, Victoria Beckham, COS and more.
We're looking for an eCommerce Lead to join Vervaunt at a pivotal moment in our growth. This is a senior role for someone who has been there, done it, and is ready to own it — leading complex client portfolios, shaping how we work, and elevating the consultants around them. You'll set the standard for what excellent consultancy looks like at Vervaunt.
What you'll do
Own a portfolio of complex, high-value client accounts end-to-end — acting as the primary strategic point of contact at C-suite and senior stakeholder level
Lead the full client lifecycle across all service types — audits, consultancy retainers, workshops, fixed-scope and replatforming projects — with minimal oversight
Develop and present multi-year eCommerce strategies tightly aligned to each client's commercial goals, market, and brand
Resolve escalations before they reach SLT; be the first point of resolution and the steady hand clients trust
Proactively identify and convert upsell and cross-sell opportunities in a way that feels natural and client-led
Contribute to and lead new business pitches — from strategy and deck development through to live presentation
Responsible for portfolio-level commercial performance, including utilisation, profitability, and scope management
