The Culford Sports Centre Duty Officer will oversee the day-to-day operations of the sports centre, ensuring the highest standards of customer service, facility maintenance, safety, and staff management. This role requires excellent communication and leadership skills, as well as the ability to handle a variety of tasks in a fast-paced environment. The Culford Sports Centre Duty Officer will ensure that all activities are delivered efficiently, safely, and in line with the centre's goals.
Hours: Casual Contract
Salary: £15.07 per hour inclusive of holiday pay
Reports to: Head of Commercial & Transport
Key Responsibilities:
● Operational Management:
- When on shift in charge of the sports centre, ensuring smooth and efficient running of all activities.
- Ensure that facilities (gyms, sports halls, swimming pools, etc.) are well-maintained, clean, and in good working condition.
- Supervise and coordinate staff shifts, ensuring adequate coverage for all activities and services.
- Monitor bookings and ensure that the centre is running to schedule.
- Respond to customer inquiries, complaints, and feedback in a professional manner, ensuring a high level of satisfaction.
- Support the school's Designated Premises Supervisor with setting up bars, staffing and movement of alcohol.
- Helping set up and run commercial events being held at the school.
- Attend monthly NPLQ training once qualified.
- Ensure sports centre vending machines are adequately stocked and managed.
- Order chemicals for pool plant and cleaning requirements.
● Health and Safety:
- Enforce health and safety procedures and protocols to ensure the safety of customers and staff at all times.
- Conduct regular safety checks of the facilities, equipment, and staff procedures.
- Ensure all activities comply with legal and health and safety regulations.
- Respond to emergencies, administer first aid when necessary, and manage emergency evacuation procedures.
● Staff Management:
- Supervise, train, and develop the team of part-time and casual staff, ensuring they are equipped to perform their duties effectively.
- Provide leadership and motivation to ensure staff are delivering excellent customer service.
- Conduct staff performance reviews and provide feedback to improve performance and ensure team development.
● Customer Service:
- Ensure all customer service standards are met and exceed expectations.
- Handle customer complaints, resolving issues promptly and effectively.
- Engage with customers to promote centre programs, services, and special events.
● Financial Management:
- Monitor daily financial transactions, including cash handling, card payments, and invoicing.
- Assist in the preparation of financial reports as needed and ensure adherence to budget guidelines.
- Perform regular stocktakes.
● Administration:
- Maintain accurate records for bookings, incidents, and staff attendance.
- Assist in managing online booking systems, memberships, and any promotional activities.
Key Skills and Qualifications:
● Experience:
- Previous experience in a supervisory or management role within a leisure, sports, or customer service environment.
- Experience in staff management and operations in a fast-paced environment.
- At least six months experience in a supervisory or management role within a leisure or customer facing environment.
● Skills:
- Strong leadership, organizational, and problem-solving skills.
- Excellent customer service and communication skills.
- Ability to manage multiple tasks and priorities effectively.
- Good knowledge of health and safety standards in a sports setting.
- IT literate, with experience in booking systems and basic financial management.
● Qualifications:
- First Aid and CPR certification (or willingness to obtain).
- Pool Lifeguard qualification (desired, or willingness to obtain).
- Knowledge of health and safety regulations in a sports facility.
You may be required to work such additional hours as the School considers necessary to fulfil operational needs. Hours of work may be subject to change following consultation.
Flexibility and Variation:
This job description outlines the role as it stands at the date shown. Culford School periodically reviews job descriptions to ensure they remain accurate and relevant. Changes may be made following consultation with the postholder. While the aim is to agree on reasonable changes, the School reserves the right to change the job description following consultation.
Applicants must be living in the UK and be able to provide suitable evidence of their Right To Work in the UK.
Early applications are encouraged as candidates will be reviewed regularly and the advert may close at any point.
Benefits:
- Eligible to join the Health Cash Plan after 6 months service
- Life Insurance after 6 months service
- Free lunch during term time
- Onsite parking
- Culford Sports Centre gym membership including the Tennis Centre and use of swimming pool
- Staff wellness sessions during term-time including staff circuits
- Enhanced employer pension contributions to 5% with the ability to salary sacrifice
- Staff support programme including counselling, financial and legal support
- Staff discount on school fees
- Staff discount on Culford summer activity camps
- Support for training and on-going personal development
- Staff event days - annual Staff BBQ & Picnic in the Park for employees and families
- Entry to the Culford Classic Car show
- Staff discount at Adnams Bury St Edmunds, B&Q and All Saints Hotel
References: Successful appointment is subject to receipt of three satisfactory references.
Culford is a boarding and day school for over 850 children aged 1 to 18, set in 480 acres of beautiful Suffolk parkland, with an 18th century grade II mansion at its centre and three separate schools: the Pre-Prep & Nursery (ages 1 to 7); the Prep (ages 7 to 13); and the Senior School (ages 13 to 18).
We believe in educating the whole person to deliver a well-rounded, fulfilled individual with excellent academic results. Everything we do is informed by our firm belief that learning should be challenging, enriching and fun. Culford is a Christian school with a Methodist tradition. We see education as a transformational process that guides pupils towards academic success, clear moral values, and the development of leadership and a readiness for the world of adulthood.
Culford is committed to safeguarding and promoting the welfare of children and applicants will undergo appropriate child protection screening and will be subject to checks with previous employers and the Disclosure and Barring Service. These costs will be met by the employer. We welcome applications from all sections of the community, regardless of gender, race, religion, disability, sexual orientation or age.
As an equal opportunities employer, Culford School is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join Culford School.
Culford School is committed to safeguarding and promoting the welfare of children and we expect all staff to share this commitment. This post is exempt from the Rehabilitation of Offenders Act 1974; pre-employment checks will be carried out, references will be sought and successful candidates will be subject to an enhanced DBS check and other relevant checks with statutory bodies.
We comply with the Disclosure & Barring Service (DBS) code of practice and have a written policy on the recruitment of ex-offenders, both of which are available on request. You are required to declare any relevant convictions, adult cautions or other matters which may affect your suitability to work with children. As a result of amendments to the Rehabilitation of Offenders Act 1974 (exceptions order 1975) in 2013 and 2020, some minor offences are now protected (filtered) and should not be disclosed to potential employers, and employers cannot take these offences into account.
If you are unsure whether you need to disclose criminal information, there is more information on filtering and protected offences on the Ministry of Justice website.
Nacro - https://www.nacro.org.uk/criminal-record-support-service/ or phone 0300 123 1999
Unlock – http://hub.unlock.org.uk/contact/ phone 01634 247350 text 07824 113848
Job applicants will undergo appropriate child protection screening and be subject to checks with previous employers and the Disclosure and Barring Service. Successful applicants must complete mandatory pre-employment training in safeguarding and other key areas before commencement of employment.
Pay: £15.07 per hour
Benefits:
- Discounted or free food
- Employee discount
- Gym membership
- On-site parking
Work authorisation:
- United Kingdom (required)
Work Location: In person
