PORTER
- Rendall & Rittner • £27,500 • Greenhill, Hampstead - NW3 1PX • 4 Days on, 4 Days off, 0700 - 1900
DEVELOPMENT DETAILS
Set within one of Hampstead’s most desirable pockets, this prestigious development comprises 138 beautifully finished apartments with a concierge, landscaped communal gardens and impeccably maintained shared spaces. You’ll be part of a welcoming, community-minded environment moments from Hampstead Heath and Primrose Hill, with Northern and Jubilee line connections close by for easy access across London. Expect a calm, premium setting where residents value discretion, attention to detail and warm, professional service.
ROLE EXPECTATIONS
You will be the first point of contact for residents and guests, ensuring arrivals, departures and daily enquiries are handled smoothly and with a smile. You’ll keep communal areas pristine, liaise with contractors, and support on-site security by monitoring access and reporting issues promptly. Every shift, you’ll help the development run seamlessly and make residents feel at home.
WHAT SUCCESS LOOKS LIKE
- Residents consistently compliment your friendly, can-do approach and swift resolutions.
- The front desk is organised, welcoming and efficiently managed throughout your shift.
- Access control and parcel processes run smoothly with accurate records and zero backlogs.
- Communal areas remain spotless and well-presented, with issues identified and escalated early.
- Contractors are coordinated effectively, with minimal disruption to residents.
- Incidents are logged clearly and communicated promptly to your manager and team.
HOW YOU'LL SPEND MOST OF YOUR TIME
- Greeting residents and visitors, managing enquiries and providing local information.
- Overseeing parcel, key and visitor management, maintaining accurate logs.
- Conducting regular building walks to check cleanliness, safety and presentation.
- Supporting security by monitoring CCTV (where applicable) and controlling access.
- Liaising with cleaners and contractors, ensuring standards are met.
- Reporting maintenance issues, following up on actions and updating the on-site log.
WHO THIS ROLE IS FOR
- You take pride in delivering warm, professional service and building trusted relationships.
- You’re calm under pressure, solution-focused and proactive in preventing issues.
- You have a sharp eye for detail and high standards of presentation.
- You’re a strong team player who communicates clearly and keeps accurate records.
- You’re comfortable working a 12-hour, 4 on/4 off shift pattern.
EXPERIENCE THAT HELPS
- Previous experience in a porter, concierge, front-of-house or hospitality role.
- Familiarity with residential building operations, access control or CCTV.
- Experience handling parcels, keys and visitor logs.
- Knowledge of basic health and safety and incident reporting.
- Confidence coordinating with cleaning and maintenance contractors.
WHAT WE OFFER
- 20 Days Including Bank Holidays days holiday plus bank holidays
- Enrolment into the Rendall & Rittner pension scheme
- Employee assistance programme supporting family, health, money and work
- Employee referral scheme
- Team uniform* subject to development
- Fully funded training and development opportunities
- Access to discounts across travel, retail, fitness and entertainment
ABOUT RENDALL & RITTNER
Rendall & Rittner is one of the UK's most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo.
We are people-led and technology-enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year.
HOW WE HIRE
- Initial conversation with our talent team
- Interview focused on your customer service approach, scenario-based problem solving, building operations know-how and ability to prioritise during a busy shift
We aim to complete the process within two to three weeks and communicate clearly throughout.
INTERESTED?
Apply with your CV.
All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.
Appointment is subject to a valid DBS check.
