Youll thrive in a customer-focused, regulatory environment and be passionate about supporting MPs, their staff and trust in democracy through seamless service. Youll be confident helping our customers navigate a principles-based approach to funding decisions, simplifying the complex and using data and insight to inform your conversations.
Youll be curious and proactive, knowing when to challenge, when to guide and when to escalate. Youll be comfortable working independently while staying connected to others, including our customers, playing your part in IPSAs success. You will communicate confidently and focus IPSA and our customers on doing the right thing, not the easy thing.
Youll be flexible in meeting the needs of our customers and colleagues, owning your work and contributing to agreed projects, developing your skills in a supportive, vibrant, values-led culture and helping shape how we support Parliament now and in the future. Youll help safeguard public money thorough robust governance and reflect IPSAs values in everything you do.
The experience and technical level required for the role, along with personal qualities, skills, attributes, and qualifications (where relevant) are listed below.
Essential
Proven experience in complex customer-facing environments, focusing on building trusting relationships and regulating through seamless service.
Strong interpersonal skills to engage confidently and constructively with MPs and their staff, managing complexity and difficult conversations with sensitivity and compassion.
Excellent coaching and influencing skills to ensure MPs and their staff make principles-based decisions.
Strong analytical and problem-solving skills, with good financial literacy and attention to detail, using data and insight to improve performance and identify trends.
A sound moral compass and a commitment to doing the right thing rather than the easy thing.
A collaborative approach, contributing to a matrix structure and supporting each other to get the best outcomes for all.
A commitment to IPSAs values core values of Staying Connected, Seeing the Bigger Picture, Being Open, Doing the Right Thing and Making a Difference through all that you do.
