Job number
LBC04965
Contract Type
Permanent
Posting End Date
14 June 2026
Job Area
Housing, Property Management and Facilities
Salary: £33,143 – £36,363 a year plus £963 essential car user allowance
Hours per week: 37
Contract type: Permanent
As a Tenant Engagement Officer at Luton Borough Council, you will play a key role in strengthening relationships between our housing services and residents, ensuring tenant voices are heard, valued, and influence decision-making.
You will manage and coordinate a diverse programme of tenant engagement activity, including organising and supporting meetings such as the Partnership Board, Scrutiny Panel, Neighbourhood Forums and resident groups. This includes preparing reports, agendas and minutes, as well as ensuring actions are followed up and delivered effectively.
The role involves responding to tenant and internal enquiries, using your housing knowledge and understanding of relevant legislation to resolve issues promptly and make informed decisions within agreed timescales.
You will lead on the design and delivery of tenant communications, including newsletters, publications and leaflets, working closely with colleagues across housing services. You will also project manage the production of the statutory Tenant and Leaseholder Annual Report, ensuring complex information is communicated clearly and effectively.
A key part of the role is developing and improving opportunities for tenant participation. You will design and implement engagement initiatives, manage consultation exercises and surveys, analyse feedback, and present findings to both residents and senior managers to inform service improvements.
You will also lead on community-focused projects, including managing grant applications, securing funding, and ensuring projects are delivered on time and provide value for money. This includes evaluating outcomes and making recommendations for future improvements.
The role requires maintaining accurate records of tenant involvement, managing databases, and ensuring compliance with data protection regulations. You will also support and develop resident groups, oversee governance processes such as AGMs, and provide guidance to tenant volunteers.
In addition, you will organise training, events and workshops to build the skills and confidence of both residents and staff in effective engagement and housing-related topics.
You will deputise for the Tenant Engagement Manager when required, supporting financial processes, social value initiatives, and partnership working with contractors and community groups.
This is a varied and rewarding role for someone passionate about community engagement, with the ability to manage multiple priorities, deliver high-quality projects, and make a real difference to residents’ experiences.
Please note this role does not attract sponsorship.
We are looking for a motivated and organised individual with proven experience of project management and consultative working within a housing or resident engagement environment.
You will have strong interpersonal skills, with the confidence and professionalism to engage with a wide range of people, including residents, colleagues and senior managers. You are comfortable handling sensitive or challenging situations face-to-face and can communicate clearly, politely and effectively in all interactions, including delivering presentations and responding to enquiries.
You are skilled in using research methods and tools to gather, interpret and analyse data, and are able to work with complex financial and numerical information. You can translate this into clear, detailed reports that provide evidence-based insights, identify trends and make practical recommendations.
You are a self-starter who can work on your own initiative within established guidelines, effectively planning, prioritising and organising your workload while contributing to wider service planning activities.
You will be confident in using a range of IT systems, including Microsoft Office applications, spreadsheets and databases, and have a good understanding of performance monitoring and reporting.
A sound understanding of equality and diversity issues is essential, along with a good working knowledge of the legislation and regulatory framework affecting social housing.
You will be educated to a good standard, with excellent written English and numeracy skills.
The role requires flexibility, including occasional evening and weekend work, and the ability to travel to sites across the Borough.
Our ambitious Luton 2040 Vision – that no-one in Luton will have to live in poverty – is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.
The people of Luton depend heavily on this council – and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?
We welcome applications from all sections of the community and are committed to developing a workforce that reflects the diversity of our borough
Because of the nature of this job, it will be necessary for the appropriate level of criminal record disclosure to be undertaken. This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare all unspent cautions and convictions; and also any adult cautions (simple or conditional), and spent convictions that are not protected as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020). A person’s criminal record will not in itself prevent a person from being appointed to this post. Applicants will not be refused posts because of offences which are not relevant to, and do not place them at or make them a risk in, the role for which they are applying. However in the event of the employment being taken up, any failure to disclose such offence, as detailed above, will result in dismissal or disciplinary action by the Authority.
On occasions, we may close a vacancy early due to a very high number of applications being received.
We offer a range of excellent staff benefits which include:
- From 25 to 32 days’ annual leave: linked to length of service and grade
- Buying annual leave scheme: buy up to 20 days additional annual leave
- Career Pathways: step up in your career or move into a specialist area
- Pension scheme: with generous employer contributions of up to 19.2 per cent (at April 2026) and 3x salary death in service grant
- Generous relocation package: up to £8,000 (subject to eligibility)
- Employee Assistance Programme: a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home
- Work/life balance: flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns
- Training and support: unlimited access to development courses, mentoring and support and clear career pathways
- Staff offers: includes discounts on your MOT, gym and fitness, restaurants and salons
- Arriva Travel Club: great value savings on local bus travel
We understand that job applications take time and effort, but a high-quality application shows that you are professional with a good attention to detail. The recruiting manager may receive a number of applications for each job advertised so you want yours to stand out!
Our ‘How to apply' page has more tips to help with your application: How to apply
