We currently have an exciting opportunity for Operations Manager to join our team in Thetford on the night shift.
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This post is working 4on 4off nights - 1800 - 0600.
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£25.38 per hour (+10% night shift allowance £27.92)
Main Responsibilities:
Operations manager Key Responsibilities
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Lead night shift operations across preparation, frying, and packing departments, ensuring consistent delivery of production targets, quality standards, and customer specifications.
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Act as a visible and approachable leader on nights, supporting all functions across the site (production, engineering, technical, hygiene, and logistics) to maintain operational continuity.
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Serve as a key escalation point for senior stakeholders, providing clear communication, rapid decision-making, and effective resolution of operational issues outside core business hours.
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Drive a culture of accountability, engagement, and teamwork, ensuring all colleagues understand customer expectations, site priorities, and performance targets.
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Accurately track and manage labour hours across shift, ensuring full compliance with ETI (Ethical Trading Initiative) standards, working time regulations, and site policies, proactively identifying and addressing any potential breaches.
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Monitor production performance in real-time, working cross-functionally to remove bottlenecks, minimise downtime, and improve overall equipment effectiveness (OEE).
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Ensure full compliance with food safety, quality, and legal standards (e.g. HACCP, BRC, H&S), proactively addressing risks and stopping unsafe practices where necessary.
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Lead continuous improvement initiatives, driving gains in yield, efficiency, and right-first-time production through data-led decision-making.
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Build strong working relationships across departments, enabling seamless communication between day and night operations and supporting site-wide objectives.
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Coach and develop supervisors and team leaders, strengthening capability, succession planning, and overall team performance.
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Support site KPIs including cost control, waste reduction, labour efficiency, and service levels, contributing to overall business profitability.
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Manage incident response on shift, including technical, engineering, or staffing challenges, ensuring minimal disruption to production schedules.
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Champion a positive safety culture, Lead and chair the monthly Health and Safety Meeting, while also embedding best practice and ensuring all team members operate in a safe and compliant manner.
Ideal Candidate:
Experience within the food industry, preferably chilled / high-risk products at a Management level.
Strong people management, leadership & coaching skills. Being able to motivate, engage and develop a team.
Experience in delivering production plans within a fast-moving environment.
Effective communicator across all levels with a flexible attitude & approach.
Package Description:
- Company Bus Service from Norwich, Attleborough, Wymondham and Thetford Centre
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Exclusive 2 Sisters employee discount - offering savings of up to 60% with brands including Asda, Morrisons, Marks and Spencer and Tesco.
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50% off your total bill in all of our group restaurant brands
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Cycle to Work Scheme
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Free onsite parking
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Hot food available on site plus free hot drinks
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Employee of the Month awards
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Fantastic development opportunities available for promotion and career development
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In-house training
