At Health Partners, we pride ourselves on being one of the UK’s leading providers of occupational health and wellbeing solutions. We partner with organisations across diverse industries, helping them to support the physical and mental health of their employees.
Please note that the closing date for this vacancy is subject to change and the advert may close earlier if sufficient applications are received. We encourage early applications to avoid disappointment.
REF JOB: JOB6316
Role Outline
Are you an experienced people manager who thrives on coordinating teams, driving performance, and keeping operations running smoothly? Join us as a Network Manager on a fixed-term maternity cover contract and take the lead in managing our UK-wide network of Alcohol & Drug Technicians, ensuring high-quality service delivery and strong nationwide coverage.
In this role, you’ll oversee the day-to-day performance of the network, monitoring response times, identifying gaps in coverage, and taking action to maintain service standards. You’ll build strong relationships across the business, working closely with teams such as Client Services, Training, and HR to ensure the network is fully supported and aligned.
You’ll play a key role in developing and engaging a dispersed workforce - leading recruitment, onboarding, training, and ongoing development, while creating initiatives that keep the network connected and motivated. Alongside this, you’ll analyse performance data, manage escalations, and drive continuous improvement across operations.
This is a role for someone who takes ownership, communicates confidently, and enjoys balancing people leadership with operational delivery. If you’re motivated by making a visible impact and leading a high-performing, nationwide team, this is an opportunity to step into a pivotal role within a growing organisation.
What you’ll be doing
People Management
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Working with the Client Services Team to identify any gaps or concerns in the network
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Responsible for managing the production of internal reports to identify the networks response time, errors and general performance to swiftly resolve any areas of concern
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Plan for future recruitment in the network and resource requirements based on current and future contractual requirements and response times/SLA
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Manage the recruitment/onboarding process to cover areas including technician vacancies and screening
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Arrange and carry out onboard training and ongoing refresher training
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Ensure all HR processes are adhered too – including Right To Work interviews and formal probationary reviews
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Oversight and management of technician expenses and claims – dealing with any areas of concerns as needed
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Oversee annual audits, using it as an opportunity to engage with the technicians as well as ensuring continuous competence and monitoring compliance
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Respond to any areas of concerns raised by the Client Services Team around conduct of technicians and engage with HR for support if needed
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Ongoing proactive initiatives to improve the engagement of the network (listening groups, email updates etc)
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Oversee the Drug and Alcohol testing conducted by the clinicians
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Point of contact for approved network comprising of Drug and Alcohol Technicians, Occupational Health Technicians, Nurses and Advisors
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Proactively communicate update and changes in procedures ensuring awareness of our field network and office based employees
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When compliance problems arise, conduct investigations to discover the roots of the issue
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Examine and improve auditing processes to prevent compliance issues or resolve them in a timely manner
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Responsible for reviewing processes/documentation and rolling out any changes needed
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Work with the Central Stock Team on the management of technician stock and how we can further develop/improve this as the network continues to expand
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Support the Director with external audits
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Collate, maintain, and update evidence for external audits
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Skilfully articulate business requirements to the team
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Ensure team reviews and appraisals are completed within the due review dates
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Responsible for inducting new members as they join the team, identify training needs
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Facilitate meetings as appropriate
Reporting /Performance
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Continuous communication with other internal departments and stakeholders to provide client information and ensure that customers receive excellent customer service.
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Act as a point of contact for escalated queries and complaints, adhering to timescales set within the complaints procedure.
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Oversee and analyse performance reporting such as Call-Out KPI, Decline Log, CT Utilisation, Error Log
What we are looking for
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People Management experience in a team-oriented workplace
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Must be able to effectively communicate verbally and in writing to a high standard
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Proven analysis and problem-solving skills
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Experience prioritising a complex workload
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GSCE’s grades 4 – 9 in English and Maths
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Proficient use of Microsoft Office such as Outlook, Excel, PowerPoint, Word and Teams is essential for this role
Location
Home based within the UK
Remote Working Disclaimer
Please note that this job advert is for remote working from home in the UK only.
Working from abroad is not allowed and will not be considered for this role. Applicants must ensure they are able to legally work and reside in the UK and must be available to work during UK working hours.
Any applications from individuals who are not able to meet these requirements will unfortunately not be considered.
Hours
37.5 hours per week, Monday to Friday
Salary
Up to £30,000, depending on experience
Contract
Fixed-term contract (maternity cover)
Company Benefits
We appreciate the people who work with us and our rewards package is reviewed regularly to reflect that.
Our current benefits package is:
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Competitive annual salary dependent on qualifications and experience
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Contributory pension scheme up to 6%
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Life assurance
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Starting on 25 days annual leave plus bank holidays, increasing with length of service
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Have a day off for your Birthday (non-contractual benefit)
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Discounted gym membership
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Cycle to work scheme
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Health cashback plan
About Health Partners
Health Partners are committed to transforming the way health and wellbeing services are delivered in the UK. As one of the UK’s leading providers of occupational health and wellbeing solutions, we work with organisations across a wide range of industries to support the physical and mental health of their employees. Our mission is simple: to empower people to lead healthier, happier, and more productive lives.
With a strong focus on innovation and excellence, Health Partners combines clinical expertise with a personal, compassionate approach. Our multidisciplinary team of healthcare professionals, including occupational health advisors, physicians, physiotherapists, and counsellors, delivers tailored, evidence-based solutions designed to meet the unique needs of our clients and their workforce.
We pride ourselves on fostering long-term partnerships built on trust, professionalism, and results. Whether it’s through workplace health assessments, proactive wellbeing initiatives, or mental health support, Health Partners is dedicated to making a real difference.
At the heart of Health Partners is a culture of collaboration and continuous improvement. We believe in investing in our people and providing opportunities for growth, ensuring that our employees feel valued and inspired to deliver their best. By joining Health Partners, you’ll become part of a dynamic team that’s passionate about driving positive change in the workplace and beyond.
If you’re ready to make a meaningful impact in the field of health and wellbeing, we’d love to hear from you. Together, we can build healthier futures.
Diversity & Inclusion Statement
Health Partners are a proud member of the Disability Confident employer scheme
Health Partners are extremely proud to support the needs of our employees and as such understands everyone has individual work and home life responsibilities. We’re happy to discuss flexible working arrangements for this role, should this be a requirement for you.
We aim to become one of the most inspiring companies to work for and to achieve this ambition, we need the best talent to come and work for us. We look for candidates with the right skills and values to join us and selection is based on a fair and equal process. We’re proud to be committed to equal opportunities and welcome applications from all backgrounds.
Diversity and Inclusion forms an integral part of everything that we do, bringing together the best talent, helping people to realise their full potential by being yourself at work and delivering an outstanding service to everyone – regardless of difference.
