Role Overview
The Head of Services will play a key strategic and operational leadership role within Age UK Maidstone, Sevenoaks & Tonbridge, with responsibility for developing new services and ensuring the effective delivery of existing provision. The postholder will ensure services meet agreed quality standards and key performance targets in line with contract and funder requirements.
This role places strong emphasis on staff leadership, service efficiency, measurable outcomes, and continuous improvement to enhance the experience of older people accessing our services. The Head of Services will also act as a key ambassador for the organisation, representing Age UK Maidstone, Sevenoaks & Tonbridge across the NHS, local authorities, and wider voluntary sector.
Key Responsibilities
Strategic Leadership
· Work closely with the Chief Executive to develop and deliver the organisation’s strategic and business plans.
· Contribute to the overall leadership and direction of the charity as part of the Senior Management Team.
· Identify and secure new business and service development opportunities aligned with organisational priorities.
· Support grant and tender activity in partnership with the CEO and Head of Fundraising.
· Develop opportunities for income generation, including paid-for services.
· Promote Age UK Maidstone, Sevenoaks & Tonbridge’s services and strategic plans with key stakeholders including local authorities, NHS partners, and the voluntary sector.
Service Delivery & Development
· Drive the growth and continuous improvement of high-quality services that meet the needs of older people across Maidstone, Sevenoaks and Tonbridge.
· Ensure high-quality, efficient service delivery, with clear accountability for operational performance.
· Monitor performance against agreed targets, using effective tools to demonstrate impact and outcomes.
· Develop service specifications aligned to strategic objectives.
· Identify gaps in provision and implement service improvement plans, including developing funding proposals where needed.
· Maintain up-to-date knowledge of local and national developments and best practice in services for older people.
· Deputise for the Chief Executive as required.
Leadership & Staff Management
· Provide effective leadership, supervision and support to managers, staff and volunteers, fostering a collaboration and inclusive working environment.
· Lead on recruitment, manage staff cover, performance management, appraisals and disciplinary processes where required.
· Foster a positive, high-performing culture, supporting staff development and wellbeing.
· Provide guidance and hands-on support where appropriate.
· Ensure the smooth, safe and efficient operations transport fleet maintaining full compliance with all regulatory, and health and safety requirements.
· Foster a high positive, high performing culture that priorities staff development
Partnerships & External Engagement
· Build and maintain strong relationships with key stakeholders, including local authorities, NHS partners, housing providers, businesses and community organisations.
· Represent the organisation at meetings, conferences and events to advocate for older people.
· Identify and develop strategic partnerships to enhance service delivery and reach.
· Work collaboratively with partners to deliver coordinated, high-quality support for older people.
Finance, IT & HR Oversight
· Contribute to annual budgeting processes alongside the CEO and Head of Finance.
· Maintain oversight of service budgets, outputs and outcomes, taking corrective action where required.
· Ensure Salesforce is being used in all centres.
· Oversee recruitment, onboarding, and ensure the staff handbook remains current and fit for purpose.
Monitoring, Reporting & Governance
· Produce and present performance reports to the Senior Management Team and Board of Trustees.
· Prepare high-quality monitoring reports for funders, demonstrating outcomes and impact.
· Track progress against KPIs and provide transparent updates, identifying challenges and solutions.
· Ensure robust data collection, analysis and reporting systems are in place.
· Gather feedback from service users and stakeholders to inform continuous improvement.
Organisational Responsibilities
· Actively contribute to the Senior Management Team, shaping organisational priorities and service direction.
· Ensure services operate in line with organisational policies, procedures, and Age UK Brand requirements.
· Identify and manage risks associated with service delivery.
· Always acts professionally, maintaining clear and appropriate professional boundaries when working with clients, colleagues, and volunteers.
· Takes responsibility for raising and escalating safeguarding concerns appropriately, ensur-ing the safety, dignity, and well being of older people are always prioritised.
· Uphold the values and ethos of Age UK Maidstone, Sevenoaks & Tonbridge, including a strong commitment to equality, diversity and inclusion.
· Ability to travel to all locations for internal and external meetings.
Desirable
· Experience of working within the voluntary sector.
· Experience of working with older people in a community, health, or social care setting.
· Experience of recruiting, supporting, and managing volunteers.
Other
· Flexible approach to working hours, where required.
Willingness to undertake relevant training and continuous professional development.
Pay: £38,000.00-£41,000.00 per year
Work Location: In person
