JOB DESCRIPTION
DIRECT DESPATCH COORDINATOR
About Us
With years of experience in importing and distributing products from all corners of the globe, particularly the vibrant markets of the Far East and China, we've honed our expertise. Our brands cover everything from surf and skate to water sports, outdoor play, and toys, catering to diverse interests. While we specialize in providing affordable options, our commitment to cutting-edge design, quality, and value for money sets us apart. Behind every product is our dedicated in-house design and development team, constantly dreaming up fresh and innovative ideas. We believe that evolving our brands and products is key to our ongoing success. Our clientele includes independent retailers, wholesalers, buying groups, major chain stores, and an ever-expanding network of international distributors. Join us as we continue to spread the joy of leisure across the globe.
Job Role
As part of the Direct Despatch team, you will be responsible for the day-to-day execution of Direct Despatch operations, ensuring orders are processed accurately, retailer portals are maintained, and service level agreements (SLAs) are consistently met.
You will manage the full operational flow from order receipt through to delivery, returns, and invoicing, working closely with internal teams and external retailer partners.
Strong problem-solving, communication skills, and a proactive approach are essential to build positive relationships with both customers and colleagues. A proactive mindset, a sense of humour, and flexibility, especially during seasonal peaks, are essential for success in this dynamic position.
What You’ll Be Doing
· Manage order receipt, validation, and import from portals, email, and systems
· Maintain retailer portals including tracking and status updates
· Ensure timely processing of orders within SLA and flag risks proactively
· Handle returns, replacements, and delivery issues
· Maintain stock accuracy and support product setup and content
· Support invoicing and finance-related queries
· Communicate proactively with retailers regarding order updates
· Ensure strict adherence to Health & Safety and company policies.
· Perform any other duties necessary for the successful completion of the role.
· Ensure adherence to Health & Safety guidelines and undertake any other duties required for the successful delivery of the role.
What We’re Looking For
· Attention to detail and accuracy in data handling.
· Proficiency in CRM/ERP systems.
· Strong problem-solving and communication skills.
· Ability to manage multiple tasks at once.
· Customer-focused with a proactive approach.
What Are You Like?
· Maintain a proactive, solution-oriented mindset for sales support tasks and client issues.
· Make informed, data-driven decisions while balancing business goals and customer satisfaction.
· Adapt to shifting priorities and meet both business and customer needs.
· Resolve issues professionally, maintaining high service standards.
· Foster a collaborative, positive team environment.
· Stay calm and confident in high-pressure situations.
· Keep a sense of humour to enhance team morale during challenging times.
· Be flexible with working hours, especially during seasonal peaks.
Benefits
The Wilton Bradley Group are a family-owned business committed to supporting our employees in both their professional and personal lives. We offer a range of benefits designed to enhance their well-being and work experience. Employees enjoy an exclusive discount of 40% off online products.
We also provide a competitive company pension with an annual salary exchange opportunity, sick pay, and enhanced maternity and paternity pay. With 33 days of annual holiday, our employees have ample time to recharge and spend with their loved ones. Additionally, we foster a vibrant workplace culture through annual company events and recognition such as long service awards. To promote health and sustainability, we offer a membership of the Healthshield cash back scheme, a Cycle-To-Work scheme after six months of service and provide free on-site parking. Our casual dress code encourages comfort and expression, while our comprehensive induction and training program ensures professional and personal development opportunities for all. Plus, employees can enjoy complimentary tea and coffee to fuel their day.
Pay: £26,500.00-£27,500.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
Ability to commute/relocate:
- Newton Abbot TQ12 6TW: reliably commute or plan to relocate before starting work (required)
Work Location: In person
