Eurobase is an international software and service provider to financial institutions in over 25 countries. We provide enterprise wide solutions for (re)insurance companies, banks and other financial institutions as well as IT recruitment services.
Our aim is to be recognised as thought leaders in the sectors we operate, and to deliver innovative solutions that provide real business value to our customers.
Eurobase is looking for an experienced Senior Customer Success Manager to join our growing Insurance division, working with enterprise clients using our Synergy2 platform across the global (re)insurance market.
You’ll manage a portfolio of enterprise (re)insurance clients, acting as their primary point of contact and trusted advisor. Working closely with clients and internal teams, you’ll drive adoption, optimise processes, and support long term client success.
Key Responsibilities
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Build strong relationships with enterprise (re)insurance clients
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Drive platform adoption and identify optimisation opportunities
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Monitor client engagement and proactively manage risk
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Support contract renewals and contribute to upsell opportunities
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Collaborate with Product, Delivery, and Sales teams
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Communicate confidently with operational and senior stakeholders
- Experience in Customer Success, Client Success, or Strategic Account Management
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Background in either insurance, reinsurance, SaaS, Fintech
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Proven ability to manage enterprise client relationships
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Strong stakeholder management and problem solving skills
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Experience driving adoption and delivering measurable client outcomes
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Experience with CRM tools (Hubspot)
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BI/reporting tools
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Enterprise SaaS platforms
- Work with global (re)insurance clients
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Join a collaborative and growing team
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Hybrid working model
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Opportunities for career growth and development
