Location: Central Office based
Reports To: Cullen Canlin - Customer Service Team Leader
About Rainbow Restoration
Rainbow Restoration provides disaster recovery services alongside a variety of commercial services to insurers, loss adjusters and B2B clients throughout the UK.
Role Purpose
At Rainbow Restoration, our Customer Service Representatives are the first point of contact for customers during some of the most challenging moments in their lives. You’ll be the voice that reassures clients, answers questions and the problem-solver who ensures every interaction is handled with care, clarity and efficiency providing updates or resolving concerns, you’ll be delivering an exceptional customer experience that builds trust and reflects our commitment to restoring.
To deliver excellent customer experiences you will be providing accurate information, resolving problems and ensuring customers feel valued ensuring the company’s values and brand image are positively reflected in every interaction.
Key Responsibilities
· Answering inquiries via phone, email, chat or through the system.
· Troubleshooting problems and providing solutions.
· Processing Instructions through the system.
· Recording and tracking customer interactions in systems.
· Escalating complex issues to higher-level support when needed.
· working to differing client SLA’s for claims handler
· CSQ’s
· Managing branch performance on a daily basis to resolution
The above is not an exhaustive list of duties, and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.
Qualifications:
No prior qualifications are required however experience required in the below detailed areas, training is provided for all aspects of the role.
Experience:
· Problem-solving skills – identifying solutions quickly.
· Patience & empathy – handling difficult situations professionally.
· Time management – managing multiple tasks at once.
· Basic computer literacy – email, chat tools, and CRM software.
· Call handling.
· Conflict resolution – de-escalating tense situations.
Pay: £28,500.00 per year
Benefits:
- On-site parking
- Private medical insurance
- Work from home
Work Location: In person
