We are a next-generation home energy champion. We passionately believe that creating smart, sustainable homes, and a world class working environment is our way to make a positive impact in the world.
Aira's mission is to advance the next generation of home energy solutions, creating intelligent, sustainable homes for a meaningful impact. Starting with innovative heat pumps, it will evolve into a comprehensive, intelligent clean energy-tech system and include dynamic electrical tariffs, cutting-edge home solar systems, and advanced battery storage solutions.
About the role
At Aira, we believe every customer interaction is an opportunity to build trust. As a Customer Resolution Specialist, you will play a vital role in delivering exceptional customer experiences by taking ownership of complex customer enquiries, escalations and formal complaints.
Sitting between the Customer Care Agent and Customer Care Team Leader, this specialist role is designed for experienced customer professionals who are passionate about resolving complex issues, building customer confidence and delivering fair, timely and customer-focused outcomes.
Working closely with Operational Teams, Technical Support, Planning, Design and other key stakeholders, you will investigate customer concerns, coordinate resolutions and identify opportunities to improve the overall customer journey. You will also act as a subject matter expert within the Customer Care team, supporting colleagues and helping to raise the overall standard of customer resolution across the business.
What you’ll be doing as a Customer Resolution Specialist
Work collaboratively with Planning, Design, Technical Support, Installation Operations, Finance and other departments to achieve timely and effective customer outcomes.
What you need to have
What is in it for you as a Customer Resolution Specialist?
£31,930 per year salary
25 days annual leave + bank holidays
Health Cash Plan
Reward Gateway (shopping discounts)
Life insurance
Gain hands-on experience in a fast-growing scale-up, with career advancement opportunities.
Collaborate with diverse teams across international markets and launch products globally.
Free onsite parking
This is a hybrid role, Monday to Friday, with time split between our Manchester hub and working from home.
We encourage early applications as we may close the role once we find the right candidate.
At Aira, we're transforming the future of home energy by making clean heating accessible to everyone. As a Customer Resolution Specialist, you'll play a key role in protecting our customer experience, resolving complex challenges and influencing positive change across the business.
This is an exciting opportunity for an experienced customer professional looking to take the next step in their career, developing specialist expertise while helping shape a best-in-class Customer Care function.
