Hours
Monday to Friday, 9:00am – 5:00pm
Reporting To
Commercial Director / Senior Leadership Team
Role Overview
The Client Services Administrator is a pivotal role within the business, responsible for ensuring the efficient management of client administration and the smooth day-to-day operation of the office.
You will be responsible for taking calls, booking in jobs, providing any detail requested by the clients
The role requires a highly organised, detail-focused individual with strong IT skills and the confidence to liaise with senior stakeholders, customers, and external partners.
Key Responsibilities
Office Management & Administration (Approx. 30%)
- Managing the day-to-day requests and bookings
- Handling incoming customer calls, including bookings, cancellations, and general enquiries
- Booking jobs received from the sales team and ensuring accurate system entry
- Processing ticket requests, Waste Transfer Notes (WTNs), hazardous waste notes, and related documentation
- Completing and maintaining client account setup forms
- Inputting new customer details accurately onto internal systems
- Completing customer PQQs (Pre-Qualification Questionnaires) and compliance documentation
- Ensuring all company insurances, licences, and renewals are kept up to date
- Managing general daily administrative tasks to support operational efficiency
- Acting as a key point of contact between the office, operations, sales, and senior leadership team
- Maintaining organised digital and physical filing systems
Skills & Experience
Essential
- Proven experience in an similar fast past role
- High level of IT literacy, with strong working knowledge of Microsoft Excel, Outlook, and Word
- Excellent attention to detail and accuracy
- Strong organisational and time management skills
- Confident communicator, both written and verbal
- Ability to manage multiple priorities and work independently
Personal Attributes
- Proactive, reliable, and highly organised
- Professional and confident when dealing with customers and senior stakeholders
- Discreet and trustworthy when handling confidential financial information
- Solutions-focused with a positive, can-do attitude
Job Types: Full-time, Permanent
Pay: £26,500.00-£27,000.00 per year
Benefits:
Work Location: In person
