Customer Service Advisor
About the role
This is an exciting opportunity for a Customer Service Advisor to come and join our Chef Support Team. As a Customer Service Advisor, you will provide excellent customer service to both our restaurant customers and your colleagues within the business. You will be working in a fast paced environment, whilst still maintaining a professional and friendly approach.
What you will do:
- Answer customer support messages via telephone or email promptly, to enhance customer service experience.
- Accurately record and log interaction with customers, update account information and retrieve this information to create reports.
- Keep sensitive information and financial records private and confidential.
- Work to maintain best practices for efficient communication with customers.
- Maintain up to date knowledge of company rules and policies to address issues such as returns, poor quality products and wrong, missing or delated deliveries and be able to inform the customer properly.
- Address customer questions about new products, services, promotions or sales.
- Meet regularly with the team lead to give feedback in order to help improve customer service culture, response times and tools to improve staff experience.
- Contribute to bottom line sales by increasing customer satisfaction.
- Carry our other roles within the department as and when needed.
What you will need:
- Methodical with excellent organisational skills.
- Strong attention to detail with the ability to produce high quality & highly accurate work.
- Able to work well under pressure and to tight deadlines.
- Ability to work under your own initiative with minimal supervision.
- Excellent verbal and written communication skills.
- IT literate with Microsoft Office knowledge inc. Excel.
- Flexible and professional approach.
- A team player with a strong ‘can do’ attitude.
About us
Wellocks, is one of the leading UK food distributors in the hospitality industry. We provide fruit, vegetables, dairy, eggs, poultry, meat, store cupboard essentials and everything else chefs will need in their restaurant kitchen. Thanks to our highly skilled team, we also offer pre-prepared veg and freshly-made pasta which is a key part of our service.
From our humble beginnings in 1961 supplying potatoes to local pubs and restaurants, 60 years later we now supply over 1,200 restaurant kitchens across the country with amazing ingredients.
We’re proud to be part of the William Jackson Food Group, a dedicated family-owned food business which started in 1851. Our sister businesses are Abel & Cole, Jacksons Bakery and Belazu. Family values and the commitment which comes with such a long-standing business are rooted in our culture here at Wellocks.
Benefits:
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free flu jabs
- Free parking
- Health & wellbeing programme
- On-site parking
- Paid volunteer time
- Referral programme
Ability to commute/relocate:
- Nelson BB9 5SR: reliably commute or plan to relocate before starting work (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
