Baywater Healthcare – Enhancing Lives!
Baywater Healthcare has an exciting opportunity for a HOS-AR and Pulmonary Rehab Administrator to join our supportive and growing team based in Cheshire. We are looking for an organised, compassionate and customer-focused individual who enjoys helping others and thrives in a busy administrative environment.
Join us and be part of the change, making a difference in thousands of people’s lives
Our mission is to enhance lives every day. Home healthcare is one of the most rewarding places for people to work. Our aim is to reassure and support both patients and their families, striving to be a fundamental part of maintaining their everyday normality.
Our teams are the driving force behind this mission, and every role plays an important part in delivering exceptional patient care. If you're looking for a role where you can develop your skills, make a real difference and be part of a supportive team, this could be the opportunity for you.
About the Role
As a HOS-AR and Pulmonary Rehab Administrator, you will provide vital administrative support to our Home Oxygen Service, acting as a key point of contact for patients, healthcare professionals and clinical colleagues.
You will play an important role in ensuring referrals are processed accurately, appointments are arranged efficiently and patient information is handled with the highest levels of confidentiality and care. This is a varied role where no two days are the same, requiring excellent organisation, attention to detail and a genuine commitment to delivering outstanding customer service.
Working within a friendly and collaborative team, you will help ensure patients receive a seamless experience while supporting our clinical teams in delivering high-quality services.
What You Will Be Doing
- Processing patient referrals accurately and efficiently
- Managing appointment schedules and supporting the coordination of HOS-AR assessments
- Providing professional and empathetic telephone support to patients, carers, relatives, healthcare professionals and clinical teams
- Producing appointment letters and managing patient communications
- Accurately updating and maintaining patient records across multiple systems
- Ensuring compliance with GDPR, Information Governance requirements and contractual KPIs
- Managing enquiries and ensuring messages are communicated and actioned appropriately
- Assisting with the production of weekly, monthly and quarterly reports and statistics
- Liaising with Health Centres regarding clinic room bookings
- Building strong relationships with colleagues and external stakeholders
- Supporting continuous improvement initiatives and sharing best practice across the team
About You
- We know that sometimes people can be put off applying for a role if they don't meet every requirement. If you're an organised, caring and customer-focused individual who is excited by the opportunity to make a difference, we'd love to hear from you.
- Excellent communication skills, both written and verbal
- Strong organisational skills with the ability to prioritise a busy workload
- High levels of accuracy and attention to detail
- A professional and empathetic approach when dealing with patients and healthcare professionals
- Ability to work collaboratively within a team environment
- Confidence using Microsoft Office applications including Word, Excel and PowerPoint
- Ability to manage multiple tasks and meet deadlines
- Strong problem-solving skills and a positive, flexible attitude
- Previous administration or customer service experience
- Experience within a healthcare setting would be beneficial but is not essential as full training will be provided
What You Will Receive
- Annual leave starting at 23 days, rising to 25 days within 2 years' service (with further increases every 5 years)
- Finance and Protection through SimplyHealth (our company insurance scheme)
Benefits
- Health and Wellbeing support, including access to our wellbeing app
- Fully funded health cash plan covering dental, optical, physiotherapy, diagnostic treatment and 24/7 GP access
- Employee Assistance Programme for you and your family
- Access to our online benefits platform Pluxee, including discounts on holidays and travel
- Access to Blue Light Card discounts
- Learning and development opportunities
And many more!
Diversity & Inclusion
At Baywater Healthcare, we believe that our diversity is our strength, and inclusion is our commitment. We understand that a diverse and inclusive workplace is not only the right thing to do but also essential to our success in enhancing lives.
We are committed to fostering a culture that respects and values the unique perspectives, backgrounds and talents of every individual. We embrace diversity in all its forms and strive to ensure that every employee, customer and partner feels respected, supported and able to thrive.
About Us
Our Goal
Our goal is not just to develop better products and services - it's about improving the quality of people's lives. Baywater Healthcare employs over 400 people across the UK and has its headquarters in Cheshire. Our teams support oxygen, ventilation, nebuliser, sleep and telehealth therapy services nationwide.
Our Promise
Our objective is to support patients throughout their therapy journey and encourage long-term compliance. Alongside providing high-quality equipment, consumables, servicing and maintenance, we offer specialist clinical support and advice to patients and healthcare professionals. We are equally committed to reducing the administrative burden on clinicians, enabling them to focus on what matters most - patient care.
Apply today and become part of a team dedicated to enhancing lives every day.
