IT Support Technician (1st Line / Entry-Level)
Location: Hazel Grove, Stockport
Position Type: Full-Time
Environment: IT Support / Service Desk
Begin or Grow Your Career in IT Support
Are you passionate about technology and enjoy helping others solve problems? This is an excellent opportunity to join a growing organisation as an IT Support Technician, providing first-line support to a range of clients.
Whether you already have some experience or are looking to develop your skills further, this role offers hands-on exposure to real IT environments and strong opportunities for progression.
About the Role
As a 1st Line IT Support Technician, you’ll be the first point of contact for technical issues, supporting users with a wide range of IT queries.
You’ll gain experience across hardware, software, and network support, working in a fast-paced environment where no two days are the same.
Key Responsibilities
IT Support & Troubleshooting
- Provide first-line technical support via phone, email, and remote tools
- Diagnose and resolve issues relating to hardware, software, and operating systems
- Troubleshoot application errors and system issues
Systems & Setup
- Install and configure computer hardware and operating systems
- Set up new user accounts, profiles, and access permissions
- Support onboarding of new devices and users
Network & Maintenance
- Assist with monitoring and maintaining systems and networks
- Identify faults and support resolving connectivity issues
- Replace or upgrade hardware components when required
Service Delivery
- Log and manage support requests through internal systems
- Keep users informed throughout the support process
- Test and evaluate systems to ensure performance and reliability
About You
We’re looking for someone who is:
- Interested in IT support and technology
- A confident communicator with a helpful, professional approach
- Comfortable working in a fast-paced environment
- A strong problem-solver with attention to detail
- Motivated to learn, develop, and progress
Desirable (Not Essential)
- Basic knowledge of Microsoft Windows operating systems
- Any previous IT support or technical experience
- Understanding of hardware, software, or networking fundamentals
What You’ll Gain
- Hands-on experience in a real IT support environment
- Exposure to a wide range of systems and technologies
- Opportunities to work on internal projects and improvements
- Ongoing training and personal development
- Clear progression opportunities within IT support and infrastructure
Why Apply?
- Great opportunity to build or grow your IT career
- Work in a supportive, fast-paced environment
- Learn from experienced professionals
- Develop practical, in-demand technical skills
Pay: £8.00 per hour
Work Location: In person
