NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.
The role:
As a Clinical Research Facility Receptionist within NHS Greater Glasgow and Clyde, you will be the welcoming face of the Beatson West of Scotland Cancer Centre, supporting patients and visitors at every stage of their journey. This is a rewarding and people-focused role where your professionalism and compassion will make a real difference in a busy clinical research environment. You will play a key part in ensuring the smooth running of the department through effective administration and patient coordination. Working within NHSGGC means being part of one of the largest and most respected NHS organisations, with a strong commitment to patient care, teamwork and continuous improvement. This is an excellent opportunity to develop your skills in a supportive and purpose-driven setting.
This role does not meet the eligibility criteria for a Skilled Worker visa or a Heath and Care Worker visa. NHS Greater Glasgow and Clyde (NHSGGC) is unable to provide candidates or employees with a Certificate of Sponsorship (COS).
Duration, Location, and Working Pattern:
- Beatson West of Scotland Cancer Centre
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Monday to Friday, 09:00 to 17:00
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Fixed-term Contract for 8 months
Key responsibilities:
- Provide a high-quality reception and administrative service, acting as the first point of contact for patients and visitors
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Accurately record patient admissions, appointments, transfers and discharges on TrakCare and relevant systems in real time
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Maintain and update patient records, ensuring demographic information is correct and available when required
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Communicate effectively with clinical teams and external stakeholders while maintaining strict confidentiality at all times
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Prepare, track and manage health records, ensuring documentation is complete and ready for scanning and filing
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Arrange patient transport and support appointment scheduling, including follow-up visits
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Handle enquiries, incoming mail and general administrative tasks to support the smooth running of the department
Knowledge, training, qualifications and/or experience required to do the job:
- Good general education including standard grades or equivalent with strong literacy and numeracy skills
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Previous experience in a reception or administrative role ideally within a healthcare or health records environment
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Proficiency in IT systems including patient administration systems such as TrakCare and Microsoft Office
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Excellent communication and interpersonal skills with the ability to engage sensitively with patients and staff
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Strong organisational skills with the ability to manage workload and work accurately under pressure
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Ability to work both independently and as part of a multidisciplinary team in a fast paced environment
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High attention to detail with an understanding of data protection and confidentiality requirements
What we offer:
We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.
As an NHS Scotland employee, you will be entitled to:
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A minimum of 27 days annual leave, increasing with length of service, plus public holidays
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Membership of the NHS Pension Scheme, including life insurance benefits
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Salary Sacrifice Car Benefit Scheme
- Development opportunities including study bursaries, e-learning and classroom-based courses
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Enhanced pay for working public holidays
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NHS discounts on a wide range of goods and services
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Confidential employee support and assistance, including counselling and psychological therapies
Interested?
If you would like to find out more, we would love to hear from you.
For an informal discussion, please contact:
Research Nurse Manager, Sarah Menzies/Donna Crawford, [email protected] [email protected] , 0141-301-7156
Details on how to contact the Recruitment Service and the Recruitment Process: Information for candidates
This post may close early due to the volume of response. Please submit your application form as soon as possible.
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Show us the real you: Your application should reflect your skills, experience, and motivations authentically.
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Use AI wisely: It’s fine to use AI for ideas or to check spelling and grammar, but don’t let it write your answers.
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Why this matters: Applications that rely on AI-generated content may be withdrawn. By applying, you confirm your responses are based on your own knowledge and achievements.
Tip: Think of AI as a helper, not a substitute. We want to understand you, not an AI tool.
NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as “various”, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.
NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.
By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.
For application portal or log-in issues, please contact the Jobtrain Support Hub in the first instance.
