Vodafone remote customer service Work, Jobs (with Salaries)

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VodafoneThree - Exchange & Network Delivery Lead
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VodafoneThree - Exchange & Network Delivery Lead

Vodafone -
Reading

Apply Now

Job details

Full-time
9 hours ago

Benefits

Company pension
Employee discount
Paid volunteer time

Qualifications

Network infrastructure
Computer networking
Telecommunication
Communication skills

Full job description

3 vacancies available for this role

Location: Field Based Role - UK
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working hours: Full time 37.5 hours per week – Monday to Friday

Who We Are

We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.

We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.

We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.

Why VodafoneThree

Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.

We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.

You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.

We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.

Join our Technology team and push the boundaries of tech to make a better world today and create the ground-breaking products and services of tomorrow.

What you’ll do

The Technical Delivery Lead is accountable for the end‑to‑end delivery of complex network work packages, leading outcomes through service management of external partners and strategic suppliers and influencing matrixed internal teams to ensure delivery is controlled, assured, and aligned to agreed milestones, standards, and service commitments.

Own end‑to‑end technical delivery of complex network work packages, from mobilisation through to acceptance and handover.
Service‑manage external delivery partners (onshore and offshore), setting, monitoring and enforcing SLAs, KPIs and OLAs to ensure predictable, high‑quality outcomes.
Act as the primary technical delivery authority and escalation point for assigned programmes, resolving delivery risks, dependencies, and cross‑functional conflicts.
Matrix‑manage internal resources across planning, build, operations, and commercial teams to align priorities and remove delivery blockers.
Govern delivery through structured reporting, RAID management, milestone tracking, and service reviews with internal stakeholders and partners.
Assure delivered solutions meet technical standards, architectural intent, safety, and quality requirements.
Drive continuous improvement in delivery performance, partner effectiveness, and service management disciplines.
Represent technical delivery in programme, portfolio and governance forums, providing clear status, risk, and decision recommendations.

Who you are

Experience in telecommunications network delivery/engineering roles with strong Transmission/Optical/IP/Fibre exposure.
Proven experience managing externally delivered work packages using formal service management and governance frameworks.
Strong understanding of end to end network delivery lifecycle, including design assurance, build, test, acceptance and handover.
Deep expertise in fibre, transmission, access network & associated network infrastructure.
Demonstrated ability to lead delivery without line management, influencing senior stakeholders, partners, and matrix teams.
Experience owning delivery performance, risk, and issue resolution across multiple concurrent workstreams.
Comfortable operating at pace in a commercially constrained, outcome‑driven environment.
Excellent stakeholder, communication, and escalation‑management skills.

Worried that you don’t meet all the desired criteria exactly?
We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What we offer

We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies.

Need to Know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/reasonable-adjustments/) for guidance.

We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.

During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.

#VodafoneThree
#LI-Remote

Apply Now

Refine Your Search

vodafone remote customer service jobs

VodafoneThree - Exchange & Network Delivery Lead

Product GTM Manager, KYB

Conference & Events Sales Executive - The Lime Venue Portfolio

Forward Deployed Engineer, Networking

Major Account Executive (m/f/x)

Senior Product Marketing Manager

Mng. Product Manager

Head of Digital Design (Website)

Forward Deployed Engineer

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