Make a Real Difference – From Your Own Home!
Are you looking for a job where you can create real social impact without leaving the house?
Join our Telephone Fundraising team, where every call helps support life-changing work. We proudly fundraise on behalf of some of the UK’s best-known charities, helping raise awareness and money to improve lives every day. We offer full training, ongoing coaching and guidance to help you reach your full potential. So, if you are a socially minded, good communicator who is committed to making a lasting difference by building relationships and through exceptional supporter care, we want to hear from you!
What we’re looking for from you: Key Responsibilities
As a Telephone Fundraiser, you will be the compassionate and persuasive voice of our charity partners, responsible for:
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Supporter Experience: Engaging existing supporters through personalised calls to maintain and deepen their connection to the cause.
- Securing Support: Clearly and effectively communicate the urgency of our campaigns and successfully secure one-off or regular donations.
- Empathy and Advocacy: Articulating and understanding, the key issues faced by the charities and explaining precisely how the supporter's contribution makes a lasting, tangible difference.
- Supporter Care: Delivering exceptional care by listening attentively, handling enquiries with empathy, and connecting with supporters.
- Administrative Excellence: Accurately recording call outcomes, donation details, and any necessary supporter feedback into our database
What we’re looking for: Skills and Experience:
The most successful candidates will possess a blend of strong communication skills and professional discipline:
Essential Skills
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Relationship Management: Excellent proven ability to build rapport and manage relationships with a diverse range of individuals over the phone.
- Influencing Skills: Strong interpersonal, negotiating, and influencing skills to effectively motivate supporters.
- Communication: Ability to communicate personably and effectively, with confidence and fluency, both verbally and in writing.
- Organisation: Excellent organisation, administrative, and prioritising skills, with the ability to work independently to multiple deadlines.
- Technical Competency: Proficient in Microsoft Office, particularly Excel and Word, with experience of using diallers.
- Teamwork: A strong commitment to supporting colleagues and contributing positively to a remote team culture.
Highly Desirable Experience
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Previous Fundraising: Experience in telephone fundraising, or related sales/customer service roles. 2+ years of fundraising experience is required to qualify for the Senior Fundraiser role
- Target-Driven Environment: Proven history of working successfully in a role that involves meeting performance goals or targets.
- Contact Centre Experience: Previous experience in a high-volume call centre or contact environment is a significant benefit.
- Remote Working: Experience of working remotely from home, and keeping motivated
- Home-Working Requirement
Home-Working Requirement
To successfully perform this remote role, you must have the following setup from day one:
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A reliable, strong internet connection with an ethernet cable to connect directly to your router.
- A dedicated, quiet, and private home-working space free from background noise.
- A personal laptop or PC that is under 5 years old.
- A high-quality headset for making and receiving calls.
What we offer:
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Job Type: Full-time
- Hours: Positions of 28 or 35 hours per week
- £13.45 per hour starting rate with promotional opportunities.
- Experienced fundraisers with at least 2 years of fundraising experience may start at our senior fundraising rate of £14.50 per hour
- Work-from-home with flexible shifts
- Four-weekly pay, with access to 50% of your earnings via Employment Hero after the first 12 weeks of employment
- Supportive team culture and plenty of opportunities for progression
- Monday to Friday only: No weekend or bank holiday work
- Shift patterns: Monday - Thursday: 12.30pm - 4.00pm / 4.30pm - 8.00pm Friday: 10.30am - 2.00pm / 2.30pm - 6.00pm
If you're a people-person who wants to do meaningful work in a flexible and supportive environment, we want to hear from you!
Since 2015, our team of specialist fundraisers have raised millions of pounds for incredible causes, through their inspiring conversations and supporter focused calls.
