Application support analyst Work, Jobs in University Of London (with Salaries)

IT Support Analyst (1st Line Support)
42BR Barristers —London
- £31,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Azure
Quick apply
15h
Support Analyst
Enroly —London
- £30,000 - £33,000 a year
- Part-time
- Hybrid work
- Organisational skills
- APIs
- Communication skills
- Work from home
- Life insurance
Quick apply
6d
Application Support Analyst
Scotiabank —London
- Weekend availability
- Computer Science
- Sales
- Maintenance
- Flexible schedule
Junior Application Support Analyst
BRE Group (Building Research Establishment) —Watford
- £33,000 - £37,000 a year
- Remote
- ERP systems
- Travel
- SharePoint
- Free parking
9d
Junior Data Quality Analyst
LEAP Legal Software —London
- £30,000 - £35,000 a year
- Part-time
- Hybrid work
- Bachelor's degree
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
3d
Application Support Analyst
Simon & Schuster —London
- From £38,000 a year
- Full-time
- SQL
- Analysis skills
Quick apply
IT Desktop Support Analyst
CyrusOne —London
- Full-time
- Microsoft Outlook
- Customer service
- Windows
3d
End User Support Analyst
Clarksons —London
- Weekend availability
- Maintenance
- Windows
- Microsoft Office
3d
Trade floor support Junior Analyst
Standard Life —London
- Up to £41,000 a year
- Part-time
- Microsoft Excel
- Computer Science
- SQL
- Annual leave
3d
Analyst – Desktop Support
StepStone Group —London
- Customer service
- Microsoft Office
- Computer networking
9d
Second Line Support Analyst – RCJ & Judicial
HM Courts & Tribunal Service —London
- £40,001 - £50,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
6d
IT Support Analyst
University of the Arts London —London
- £34,436 - £41,196 a year
- Full-time
- Hybrid work
- IT
- In-person
- School
13d
IT Application Support Analyst
TrinityBridge —London
- Microsoft Excel
- Azure
- Oracle
Technology Support Analyst
Latham & Watkins LLP —London
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee discount
6d
IT Service Desk Analyst
London School of Hygiene & Tropical Medicine —London
- £34,741 - £38,986 a year
- Full-time
- IT
- Communication skills
- School
- Annual leave
4d
Platform Support Analyst
Entain —London
- £35,000 - £45,000 a year
- Full-time
- Hybrid work
- DevOps
- Administrative experience
- AWS
Support Analyst
Palantir —London
- Weekend availability
- Remote
- Maths
Quick apply
Junior Application Support Analyst
BRE —Watford
- £33,000 - £37,000 a year
- Hybrid work
- ERP systems
- Travel
- SharePoint
- Free parking
9d
Application Support Analyst
Elevate Technology Group —Gerrards Cross
- £35,000 - £40,000 a year
- Windows
- SQL
- Communication skills
Analyst, Application Support
CIBC —London
- Full-time
- Azure
- Computer Science
- Engineering
10d

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application support analyst jobs near university of london

IT Support Analyst (1st Line Support)

42BR Barristers
London

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Job details

Permanent | Graduate | Full-time
£31,000 a year
15 hours ago

Qualifications

Microsoft Word
Microsoft Excel
Azure
Microsoft Outlook
Customer service
iOS
DNS
SharePoint
Mac OS
IT
Active Directory
CompTIA A+
Intune

Full job description

Overview
The IT Support Analyst (1st Line Support) is responsible for delivering high-quality front-line technical support to staff and members of Chambers. The role focuses on resolving day-to-day IT issues, supporting core systems, and ensuring a reliable and secure IT service across Chambers.

The successful candidate will act as the first point of contact for IT incidents and service requests, working closely with the Head of IT and external managed service providers to maintain service excellence.

Key Responsibilities

Provide day-to-day IT support (in person, phone, tickets).
Troubleshoot issues across Windows, macOS, Microsoft 365, mobile devices, and peripherals.
Support user onboarding/offboarding (accounts, devices, access).
Assist with device setup, builds, and asset tracking.
Support desk moves, meeting room setups, and hands-on IT tasks across Chambers.
Log, prioritise, and manage incidents through to resolution in line with agreed service levels.
Take ownership of issues and keep users informed throughout resolution.
Work with external IT providers to resolve escalated issues.
Support secure working practices and follow IT/security policies.

Skills & Experience

Experience in a 1st line / service desk role.
Experience supporting laptops, mobile devices (iOS/Android), and users directly.
Good troubleshooting skills and customer service approach.
Able to prioritise workload in a busy environment.
Strong knowledge of Windows, macOS, and Microsoft 365 (Word, Excel, Outlook, Teams, OneDrive, SharePoint).
Exposure to technologies such as Exchange Online, Entra ID (Azure AD), Intune, Active Directory, and email security platforms (e.g. Mimecast).
Basic understanding of networking concepts (e.g. Wi-Fi, DNS, general connectivity).

Desirable

Exposure to professional services or legal sector.
Relevant certifications (e.g. Microsoft Fundamentals, CompTIA A+).
Interest in developing skills in Microsoft 365, endpoint management, or cloud technologies.

Personal Attributes

Clear communicator with non-technical users.
Professional, approachable, and proactive.
Calm under pressure with attention to detail.

Additional Info

Primarily office-based role.
Occasional out-of-hours support may be required.

Pay: £31,000.00 per year

Application question(s):

A user reports they cannot access Outlook, but everything else works. What steps would you take to troubleshoot this?
Describe your experience supporting both Windows and macOS users. How do you handle users with different levels of technical ability?
What would you do if a user asked you to install software you weren’t familiar with
What experience do you have with Microsoft 365 (e.g. Outlook, Teams, OneDrive)?
What’s a common issue you’ve fixed recently and how did you resolve it?

Work Location: In person

Quick apply

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application support analyst jobs in university of london

IT Support Analyst (1st Line Support)

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