Complaint handler Work, Jobs (with Salaries)

Complaints Handler Lloyds Banking Group
Teleperformance —Remote
- From £30,000 a year
- Full-time
- Remote
- Microsoft Office
- Financial services
Claim Handler & Client Service Human (FULL TIME: TEMP POSITION)
Waggel Pet Insurance —Remote
- £30,000 a year
- Temporary
- Remote
- Organisational skills
- Financial services
- Work from home
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4d
Complaint Handler
Davies —Stoke-on-Trent
- Full-time
- Hybrid work
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Complaints Handler
Napo —London
- £32,000 - £36,000 a year
- Hybrid work
- Analysis skills
Customer Complaint Resolution Handler
Culligan UK limited —Wolverhampton
- £25,618 - £28,765 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Employee assistance programme
- Sick pay
Quick apply
4d
Customer Complaint Handler and Brick Sales Assistant
Darlaston Builders Merchants Limited —Darlaston
- From £12.71 an hour
- Temporary
- Microsoft Word
- Customer service
- Computer literacy
- Employee discount
Quick apply
4d
Complaint Handler
Oodle Finance —Manchester
- £28,000 - £32,000 a year
- Full-time
- Customer service
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Complaint Handler - Life & Pensions
Capita —Cheltenham
- Up to £29,900 a year
- Full-time
- Continuous improvement
- Organisational skills
- Financial services
- Employee discount
Complaints Handler
CarFinance247 —Manchester
- £28,000 - £30,000 a year
- No weekends
- Analysis skills
- Communication skills
- Negotiation
Quick apply
Claims Handler
Auxillis —Peterlee
- £25,004 a year
- Monday to Friday
- Hybrid work
- Free parking
- Annual leave
Quick apply
1d
Better at Home Call Handler – (Friday & Saturday)
Watford & Three Rivers Trust —Hertford
- £13.09 an hour
- Weekend availability
- Remote
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
13d
Complaints Handler
Allica Bank —Milton Keynes
- Full-time
- Hybrid work
- Customer service
- Financial services
- Banking
Contact Centre Call Handler
Livity Life —Worcester
- £26,523.22 - £26,523.23 a year
- Rotating shift
- Computer literacy
- Microsoft Office
- Administrative experience
Quick apply
Case Handler
Pinnacle Group —Liverpool
- £27,842 a year
- Full-time
- Hybrid work
- Case management
- Annual leave
- Employee assistance programme
Quick apply
Claims Handler
Howden Group Holdings —Manchester
- Full-time
- Hybrid work
- English
- Travel
- Communication skills
Lead File Handler/Technical Supervisor
Keoghs —Birmingham
- £150,000 - £250,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Office
- Communication skills
- Employee discount
Quick apply
Complaints Handler
Recra Consulting —Stone
- £26,320 - £35,000 a year
- Full-time
- Customer service
- Microsoft Office
- Analysis skills
Quick apply
Customer Claims Fraud Handler
Zego —Halifax
- Hybrid work
- Communication skills
Quick apply
DA Complaints Handler- 6 month FTC
Great Lakes Insurance SE —London
- Temporary
- Hybrid work
- School
Senior Industrial Disease Handler
Capita —Remote
- Full-time
- Remote
- Mentoring
- IT
- Communication skills

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Complaints Handler Lloyds Banking Group

Teleperformance -
Remote

Apply Now

Job details

Permanent | Full-time
From £30,000 a year

Qualifications

Complaint handling
Microsoft Office
Financial services

Full job description

Overview

Complaints Handler – Lloyds Banking Group (Remote)

Teleperformance certified as great place to work UK in 2025! At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence.

Due to our success we have exciting opportunities in our Banking and Financial Service sector – You must be able to evidence minimum 6 months previous experience in Complaints Handling in Financial Services within an FCA Regulated environment (UK).

Start Dates: Various 2026

Salary: From £30,000 per annum
Location: Work From Home
Training: 2 weeks then 2 weeks Grad Bay
Contract: Permanent, Full Time (40hrs) (must be fully flex)
Background Checking:

Right to Work in the UK
Criminal Record Check
Credit Check
CIFAS and Sanctions checks
Any other associated checks

Job Profile Summary

We are looking for a highly motivated individual who delivers on customer promises and consistently demonstrates and maintains strong knowledge of different products, policies and procedures within work streams. Able to work flexibly across different work streams including responding to medium complex/regulated complaints.

Successful candidates will be able to communicate clearly with customers and colleagues both orally and in written form, ensuring decisions can be understood by customers. You will enjoy a fast paced environment and adapt well to change.

The ideal candidate will ensure adherence to policies, training & competence scheme and risk frameworks at all times, whilst delivering excellent customer service in the resolution of complaints within SLAs and deadlines. TP and client values will be displayed at all times.

Job Description

Work within current standard compliance processes, systems, and procedures, and reports simple non-compliance issues.
Prepare routine letters, memoranda and reports for approval, while following up on pending issues.
Provide a quality service to customers by processing cases, dealing with complex queries and/or investigating and resolving customer problems, and may identify new customer retention or business opportunities.
Produce accurate reports for others by collecting data from a variety of standard sources and inputting that data into standard formats.
Prepare moderately complex documents by using multiple computer applications (such as Microsoft Office), while also gathering and summarising data for reports.
Develop personal capabilities using existing formal and informal training opportunities.
Process and respond to a broad range of questions and issues raised through any communications channels (in person, telephone, email, etc.).
Collect and prepare standard data related to ongoing issues.

Essential Experience:

Minimum 12 months experience of complaint handling in financial sevices regulated environement in the UK
Excellent telephone manner, with the ability to build rapport with the customer to ensure they feel supported, receive best in class service at every touchpoint and have a clear understanding of next steps
Excellent verbal and written communicaton
Organised, able to confidently manage assigned workloads whilst prioritising targets and deadlines
Objection handling whilst remaining professional

Values we look for you to have:

Process Excellence- Doing things well means something to you and you will always strive to improve on your work.
Collaboration- You enjoy working with others and you like working as a team player.
Communication- You can speak and write clearly and in a confident manner.
Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
Open-Mindedness- You are able to be open to different ways of thinking and new ideas.
Critical Thinking- You are able to think logically when making decisions.
Solution Orientation- Having a forward thinking mindset focused on resolving challenges.
Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.

Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.

Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.

Apply Now

Refine Your Search

complaint handler jobs

Complaints Handler Lloyds Banking Group

Claim Handler & Client Service Human (FULL TIME: TEMP POSITION)

Complaint Handler

Complaints Handler

Customer Complaint Resolution Handler

Customer Complaint Handler and Brick Sales Assistant

Complaint Handler

Complaint Handler - Life & Pensions

Complaints Handler

Claims Handler

Better at Home Call Handler – (Friday & Saturday)

Complaints Handler

Contact Centre Call Handler

Case Handler

Claims Handler

Lead File Handler/Technical Supervisor

Complaints Handler

Customer Claims Fraud Handler

DA Complaints Handler- 6 month FTC

Senior Industrial Disease Handler

I want to receive the latest job alerts for complaint handler

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