Emergency call handler work from home Work, Jobs (with Salaries)

Call Handler (Out of Hours)
careium —Blackburn
- Full-time
- Customer service
- Microsoft Office
- Communication skills
- Free parking
- Annual leave
Police Emergency Call Handler - Police Staff
Nottinghamshire Police —Arnold
- £28,071 - £29,859 a year
- Weekend availability
- Data entry
- Typing
- Communication skills
- Paid training
- Annual leave
1d
Claims Handler - Settlements (Total Loss)
Tesco Insurance —Newcastle upon Tyne
- From £27,200 a year
- Full-time
- Hybrid work
- Communication skills
- Time management
- Employee discount
1d
Claims Handler
Tesco Insurance —Newcastle upon Tyne
- £26,200 - £27,000 a year
- Full-time
- Hybrid work
- Military
- Communication skills
- Free parking
- Employee discount
Technical Coordinator/ Call Handler
LDS Leak Detection Specialists Ltd —Worthing
- From £24,000 a year
- Full-time
- Customer service
- Maintenance
- Plumbing
Quick apply
Account Director
Pen Underwriting —London
- Remote
- Microsoft Office
- Communication skills
- Employee stock purchase plan
- Life insurance
HMP High Down Catering Manager
Ministry of Justice —Sutton
- £40,001 - £50,000 a year
- Weekend availability
- Hybrid work
- English
- Presentation skills
- Annual leave
11d
Account Manager, Corporate & FS Communications - Award Winning Global Communications Agency
FleishmanHillard —London
- Project management
- Financial services
- Employee assistance programme
- Employee discount
Quick apply
Facilities and Services Unit Manager - Catering
Ministry of Justice —Lancaster
- £40,001 - £50,000 a year
- Weekend availability
- Hybrid work
- English
- Presentation skills
- Leadership
- Annual leave
9d
Professional Dog Handler & Animal Care Specialist (Multi - species)
Paragon Pet Care —Wellingborough
- £12.71 - £16.00 an hour
- Part-time
- Heavy lifting
- Customer service
Quick apply
Senior Veterinary Surgeon
Vets Now —Kilmarnock
- Up to £85,000 a year
- Weekend availability
- Nursing
- Annual leave
Home Emergency Insurance Team Manager – Evenings
Davies —Preston
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Leadership
- Employee assistance programme
- Employee discount

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Call Handler (Out of Hours)

careium -
Blackburn

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Job details

Full-time

Benefits

Free parking
Annual leave
Company pension
Flexible schedule
On-site parking

Qualifications

Customer service
Microsoft Office
Communication skills

Full job description

Blackburn

Call Handler (Out of Hours)
Full & Part Time Shift Patterns During Service Hours (on a rota basis)
Service Hours: 5pm – 9am, 7 days per week
Blackburn, Lancashire

Who Are We?

Careium UK is one of Europe’s leading telecare organisations, supporting over 250,000 private and corporate clients. Our mission is to help individuals live safer, more independent, and fulfilling lives.

We provide a fully digital telecare system, enabling vulnerable and elderly clients to feel safe both at home and when out in the community. Our services are delivered through our dedicated 24/7/365 Alarm Receiving Centre and supported by our in-house Emergency Call Handlers and Mobile Response Team.

We are also proud to be a Real Living Wage Employer, meaning we are committed to paying our employees a wage that is independently calculated to reflect the true cost of living. This demonstrates our dedication to fairness, employee wellbeing, and valuing the important work our teams carry out every day.

About the Role

At Careium UK, you don’t have to choose between making a difference and developing your career. Every day, your contribution will have a direct and meaningful impact on the lives of our clients and service users.

As part of our continued growth and evolving service model, we are seeking Call Handlers to join our Out of Hours team in Blackburn.

In this role, you will provide essential support to councils and housing associations outside of standard working hours. You will follow established procedures to manage a range of urgent situations, including (but not limited to) homelessness cases, emergency repairs, dangerous structures, and other critical incidents that require immediate action.

What Does a Day Look Like?

As an Emergency Call Handler, your responsibilities will include:

Managing emergency situations: Quickly assessing and responding to urgent calls to ensure the best possible outcomes
Recording accurate information: Logging all call details clearly and efficiently using internal systems
Taking swift action: Acting promptly on information provided by customers and stakeholders
Providing customer support: Guiding callers through basic troubleshooting where appropriate
Monitoring alarm systems: Responding to automatic alerts and addressing issues such as power or battery faults

What We’re Looking For

Resilience in a busy environment: Comfortable managing a high volume of calls and interactions
Professional communication skills: Calm, confident, and empathetic telephone manner
Customer service experience: Previous experience working with customers is desirable
System proficiency: Confident using multiple systems, including Microsoft Office applications
Adaptability: Flexible approach with a willingness to embrace new technologies and ways of working
Strong multitasking ability: Able to follow procedures, prioritise tasks, and think critically
Attention to detail: Accurate and thorough when recording information
Relevant experience: Background in care, customer service, or a call centre environment is advantageous

What We Offer

Flexible working patterns to support work-life balance
Generous annual leave, increasing with length of service
Cash Health Care Plan (including dental and optical support)
Life assurance (3x annual salary)
Pension contributions of up to 6%
Free on-site parking
Ongoing learning and development opportunities

If you’re ready to become an Everyday Hero and want to be part of a team that truly makes a difference, we would love to hear from you. Join a business that saves lives and adds real value to people every day.

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Refine Your Search

emergency call handler work from home jobs

Call Handler (Out of Hours)

Police Emergency Call Handler - Police Staff

Claims Handler - Settlements (Total Loss)

Claims Handler

Technical Coordinator/ Call Handler

Account Director

HMP High Down Catering Manager

Account Manager, Corporate & FS Communications - Award Winning Global Communications Agency

Facilities and Services Unit Manager - Catering

Professional Dog Handler & Animal Care Specialist (Multi - species)

Senior Veterinary Surgeon

Home Emergency Insurance Team Manager – Evenings

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