Service Desk Analyst salaries in Glenfield, LEC

First‑Line Support & Issue Resolution – Act as the first point of contact for colleagues, handling incidents and requests received via email, phone, Teams…

£26,000 - £31,000 a year

10 days ago

Logging and managing incidents, access management and requests from internal users via ServiceNow “self-service” portal & high priority telephone calls.

£26,000 - £27,000 a year

Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal,…

Accurately logging and updating all calls and requests using the University’s IT Service Management system. A proactive attitude and willingness to seek help or…

£26,908 - £28,890 a year

5 days ago

Deliver exceptional customer service by effectively communicating technical information to non-technical users.

£24,420.00 - £45,724.89 a year

Providing information to resolve, meet requests, or investigate to promptly resolve and escalate as appropriate. Documenting incidents to agreed procedures.

13 days ago