Reporting analyst Work, Jobs in Coventry, Wmd (with Salaries)

Service Desk Analyst
Rubix —Birmingham
- Full-time
- Microsoft Outlook
- Mentoring
- Communication skills
Senior FinOps / Cloud Optimisation Analyst
Softcat —Birmingham
- Hybrid work
- Continuous improvement
- Mentoring
- School
- Flexible schedule
Lead Web Analyst
NEXT —Leicester
- £62,000 - £77,000 a year
- Full-time
- Marketing
- Free parking
- Employee discount
14d
Cyber GRC Analyst
CRH International —Birmingham
- Full-time
- Hybrid work
- English
- Conflict management
Quick apply
4d
Senior Commercial Analyst
Inspired Thinking Group (ITG) —Birmingham
- Full-time
- Hybrid work
- Presentation skills
- Contracts
- Analytics
- Employee assistance programme
- Employee discount
Quick apply
IT Security & Data Analyst
Aimbridge Hospitality EMEA —Birmingham
- Full-time
- Analysis skills
Quick apply
5d
Trust Data Analyst and Insights Lead
Discovery Schools Academies Trust —Leicester
- £35,451 - £39,165 a year
- Full-time
- Data analysis skills
- SQL
- Analysis skills
- Free parking
- Employee assistance programme
Quick apply
7d
Underwriting & Governance Analyst
Markel International Services Ltd —Birmingham
- Hybrid work
- Analysis skills
- Continuous improvement
- Team management
- Annual leave
- Flexible schedule
Quick apply
IT Project Manager
Ridge & Partners LLP —Solihull
- Full-time
- Conflict management
- Agile
- Communication skills
11d
Technology and Data Risk Analyst
Legal & General Investment Management —Solihull
- Data analysis skills
- Organisational skills
- Communication skills
- Employee discount
5d
FP & A Manager
iBC Healthcare —Leicester
- £50,000 - £55,000 a year
- Full-time
- Data analysis skills
- Analysis skills
- Team management
- Annual leave
- Employee assistance programme
Quick apply
2d
Internal Audit - Front End Engineer - Analyst / Associate - Birmingham,
Goldman Sachs —Birmingham
- Full-time
- Computer Science
- Bachelor's degree
- No degree
- Employee assistance programme
Business Performance Analyst
Hall & Kay —Birmingham
- Full-time
- Presentation skills
- Communication skills
Quick apply
Product Data Management
TVS Supply Chain Solutions —Banbury
- Hybrid work
- Scripting
- APIs
- AI
- Employee assistance programme
- Employee discount
Lead Cyber Security Monitoring
Driver and Vehicle Standards Agency —Birmingham
- £44,241 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Annual leave
- Employee assistance programme
1h
24 x 7 Security Analyst
LRQA group —Birmingham
- Mentoring
- Communication skills
- Analytics
Internal Controls Senior Analyst
Mondelēz International —Birmingham
- Full-time
- ERP systems
- English
- Master's degree
Senior Security Analyst
NEXT —Leicester
- £57,400 - £73,200 a year
- Call to connect
- Analysis skills
- Mentoring
- Free parking
- Employee discount
Assistant Manager - Cyber and Digital Health
KPMG —Birmingham
- Full-time
- Microsoft Powerpoint
- Business development
- No degree
13d
Vehicle Analyst
Hastings Direct —Leicester
- Full-time
- Hybrid work
- Analytics
- Annual leave

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Service Desk Analyst

Rubix
Birmingham

Apply Now

Job details

Full-time

Qualifications

Live chat
Technical troubleshooting
Desktop support
TCP
Microsoft Outlook
Stakeholder collaboration
Stakeholder liaison
Incident queue management
Mentoring junior staff
IT service management
User account provisioning
Ticket management
Microsoft Exchange
User account management
Service restoration
IT permissions management
Computer hardware
Mentoring
Technical writing
ServiceNow
IP networking
Customer interaction
Application support
Root cause analysis
Communication skills
PowerShell scripting
PowerShell
Active Directory
Mobile devices

Full job description

Service Desk Analyst

Want to be part of a team that keeps UK industry moving while developing your IT career?

We're looking for a proactive and customer focused Service Desk Analyst to join our IT team. This is a varied and rewarding role where you'll provide first-class technical support, helping colleagues across the business resolve IT issues quickly while delivering an excellent customer experience.

You'll be the first point of contact for IT support, working closely with users and technical teams to troubleshoot problems, manage service requests and ensure our systems keep our branches, operations and support teams running efficiently.

This is a fantastic opportunity to build your technical skills, work with a supportive team and play a key role in delivering reliable IT services across one of the UK's leading industrial distributors.

Key Responsibilities

Provide first- and second-line support for IT incidents and service requests.
Diagnose and resolve hardware, software, operating system, and network-related issues.
Manage incidents through to resolution using IT Service Management (ITSM) tools.
Escalate complex issues to specialist teams where appropriate.
Monitor ticket queues and ensure timely updates and resolution.
Perform root cause analysis for recurring incidents.
Deliver high-quality customer service to internal and external users.
Support users via phone, email, chat, remote access, and face-to-face interactions.
Provide clear technical guidance and user education.
Manage user expectations and communicate progress effectively.
Support Microsoft Windows environments and Microsoft 365 applications.
Administer user accounts, permissions, and access management.
Support Active Directory, Azure AD/Entra ID, VPNs, and remote access solutions.
Assist with workstation, laptop, mobile device, and peripheral deployments.
Troubleshoot connectivity, printer, and collaboration platform issues.
Contribute to knowledge base articles and technical documentation.
Identify opportunities to improve service delivery and support processes.
Participate in problem management activities.
Support system upgrades, migrations, and IT projects.
Follow IT security policies and best practices.
Support identity and access management processes.
Assist with security incident reporting and investigation.
Ensure compliance with organisational standards and regulatory requirements.

Key Skills

Microsoft Windows 11 administration and support.
Microsoft 365 administration and troubleshooting.
Active Directory and Entra ID (Azure AD).
Exchange Online and Outlook support.
Networking fundamentals (TCP/IP, DNS, DHCP, VPN) (desirable)
Remote support tools and endpoint management.
Mobile device support (iOS and Android).
ITSM platforms such as ServiceNow, Jira Service Management, Freshservice, or ManageEngine.
Basic PowerShell scripting and automation.
Hardware diagnostics and deployment.
Incident Management.
Request Fulfilment.
ITIL framework knowledge.
Excellent communication and interpersonal skills.
Strong customer service orientation.
Analytical problem-solving abilities.
Ability to prioritise workload in a fast-paced environment.
Attention to detail and accuracy.
Team collaboration and stakeholder management.
Ability to explain technical concepts to non-technical users.

Experience Requirements

Experience in a Service Desk, IT Support, or Technical Support role.
Proven experience supporting enterprise environments.
Experience working with Microsoft technologies and cloud-based services.
Demonstrated ability to resolve complex technical issues independently.
Experience mentoring junior analysts is advantageous.
Experience working within ITIL-based support environments.

The Company

Rubix UK has a commitment to doing things differently for our colleagues and customers.

Today, Rubix Group is the clear market leader with a presence in 23 markets and sales of €3.15bn in 2023. Our customers include some of the biggest names in manufacturing, the SMEs that form the backbone of industry and everything in-between.

More than a mover of boxes, we use our specialist knowledge and technical expertise to deliver products and services that keep production lines moving.

Right now, across Europe there are 9,000 of us and counting. We’ve disrupted and we have grown, but we’re not finished yet.

[email protected]

Apply Now

Refine Your Search

reporting analyst jobs in coventry, wmd

Service Desk Analyst

Senior FinOps / Cloud Optimisation Analyst

Lead Web Analyst

Cyber GRC Analyst

Senior Commercial Analyst

IT Security & Data Analyst

Trust Data Analyst and Insights Lead

Underwriting & Governance Analyst

IT Project Manager

Technology and Data Risk Analyst

FP & A Manager

Internal Audit - Front End Engineer - Analyst / Associate - Birmingham,

Business Performance Analyst

Product Data Management

Lead Cyber Security Monitoring

24 x 7 Security Analyst

Internal Controls Senior Analyst

Senior Security Analyst

Assistant Manager - Cyber and Digital Health

Vehicle Analyst

I want to receive the latest job alerts for reporting analyst in coventry, wmd

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