Customer support & client services occupations Work, Jobs in Heath, Dby (with Salaries)

Group Customer Resolution and Information Rights Manager
Lithia —Nottingham
- Presentation skills
- Continuous improvement
- Team management
- Annual leave
- Employee discount
I&C Metering Advisor
Yü Group —Nottingham
- £26,228 a year
- Full-time
- Continuous improvement
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Key Accounts Executive
Orona UK —Sheffield
- Administrative experience
- Data entry
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
6d
Telephonist
Absolute Cabs —Doncaster
- £13 - £15 an hour
- Part-time
- Spanish
- English
- Analysis skills
Quick apply
Customer Experience Manager
Ellis Mather Group Limited —Tuxford
- £30,000 a year
- Full-time
- Hybrid work
- Annual leave
- Referral programme
Quick apply
Customer Success Manager
Mindbody —Sheffield
- Remote
- Customer service
- Bachelor's degree
- No degree
Quick apply
Assistant Vice President, Carrier Practice
Gallagher Bassett —Meadows
- £98,500 - £164,500 a year
- Full-time
- Remote
- Bachelor's degree
- Flexible schedule
Customer Success Manager
nurtur.group —Derby
- £25,000 a year
- Weekend availability
- Hybrid work
- Free parking
- Sick pay
4d
Member Services Administrator
Sheffield Mutual Friendly Society —Barnsley
- £24,000 - £26,000 a year
- Monday to Friday
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Sick pay
Quick apply
9d
Complaints Manager
Bramah Safeguarding CIC —Sheffield
- £40,000 - £45,000 a year
- Full-time
- Analysis skills
- Team management
- In-person
Quick apply
2d
Provisioning Advisor
Digital Space —Newark-on-Trent
- £26,227.50 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Continuous improvement
- Free parking
- Health & wellbeing programme
Quick apply
4d
Customer Service Advisor
CBRE —Doncaster
- Full-time
- Employee discount
Supplier Support Coordinator
GXO Logistics —Nottingham
- Up to £26,100 a year
- Full-time
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
Senior Test Centre Associate - Chesterfield
Reed In Partnership —Chesterfield
- £14.80 an hour
- Part-time
- Customer service
- Supervising experience
- Team management
Customer Service Representative - Out of Hours x 2 Posts
Rotherham Metropolitan Borough Council —Rotherham
- £26,340 - £26,472 a year
- Part-time
- Communication skills
- Annual leave
7d
Client Operations Lead - Nottingham
NCR —Nottingham
- Full-time
- Customer service
- Team management
- Budgeting
Customer Account Manager
Advanced Supply Chain Group —Sheffield
- £30,000 - £34,000 a year
- Full-time
- Hybrid work
- Negotiation
- Annual leave
Technical Advisor
Vaillant Group U.K. Ltd —Belper
- Full-time
- Computer literacy
- Computer skills
- Communication skills
9d
Trust Services Partner
NHSProfessionals —Doncaster
- £26,000 a year
- Monday to Friday
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
6d
Head of Client Success
AmTrust International —Nottingham
- Team management
- Annual leave

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customer support & client services occupations jobs near heath, dby

Group Customer Resolution and Information Rights Manager

Lithia -
Nottingham

Apply Now

Job details

Fixed term contract

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee discount
Paid volunteer time
Referral programme

Qualifications

Data protection legal matters
Stakeholder liaison
UK GDPR
Complaint handling
General Data Protection Regulation (GDPR)
Presentation skills
Continuous improvement
Team management
Root cause analysis
ADR
Communication skills

Full job description

Group Customer Resolution and Information Rights Manager (fixed-term until September 2027)
Hybrid (1 day per week) Lithia UK Head Office, Annesley Nottingham
Salary up to £53,860 with car allowance, bonus, with pension, life assurance, 33 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales services  
At Lithia UK, we're committed to Growth Powered by People. That means putting our customers at the heart of everything we do while continually improving the way we work.
We're looking for an experienced Group Customer Resolution and Information Rights Manager to lead our central Customer Services function. This is a fantastic opportunity for someone who thrives on solving complex problems, leading high-performing teams and using customer insight to influence positive change across a national business.
You'll lead a team responsible for resolving our most complex customer complaints while overseeing the delivery of our information rights obligations, including Data Subject Access Requests (DSARs) and GDPR-related enquiries. Working closely with senior leaders across the business, you'll help shape the standards, governance and processes that deliver fair outcomes for our customers and protect our business.
If you're passionate about customer experience, confident navigating complex regulations and enjoy coaching others to succeed, we'd love to hear from you.
Your Journey as the Group Customer Resolution and Information Rights Manager:
Lead the Group's escalation point for high-risk and complex customer complaints.
Personally manage sensitive, high-profile customer cases requiring specialist judgement.
Support dealerships with complaint investigations, Consumer Rights Act guidance, goodwill decisions and customer communications.
Oversee Alternative Dispute Resolution (ADR) cases, including engagement with organisations such as The Motor Ombudsman and National Conciliation Service.
Lead the operational delivery of GDPR information rights requests, including DSARs, rectification, deletion requests and data-related complaints.
Act as the operational lead for Information Commissioner's Office (ICO) customer escalations.
Produce root cause analysis (RCA) and customer insight reporting, identifying trends and recommending improvements across the business.
Partner with operational leaders to improve customer outcomes and strengthen complaint handling standards.
Lead, coach and develop a team of Customer Resolution and Data Protection specialists.
Drive continuous improvement, governance and quality standards across the function.
Are You Ready to Embrace the Challenge? We’re looking for someone who has:
Significant experience managing complex customer complaints, investigations or escalation casework.
Strong working knowledge of UK GDPR and operational information rights processes.
Excellent written communication skills, with the ability to produce clear, balanced and professional correspondence.
Experience analysing customer data, identifying trends and presenting recommendations to senior stakeholders.
Strong stakeholder management skills with the confidence to influence at all levels.
Previous experience coaching, developing and leading high-performing teams.
The ability to balance customer advocacy, commercial awareness and regulatory compliance.
Experience using case management systems such as Salesforce, OneTrust or Reputation.com would be advantageous.

What we can offer you:
Enjoy 33 days annual leave (including bank holidays), giving you more time to relax, recharge, and do what you love
Celebrate your special day with an extra day off on your birthday
Our industry-leading Family Leave Policies ensure you’re supported when it matters most
Access a new car through our Salary Sacrifice scheme and enjoy a smarter way to drive
Take a paid day to volunteer and give back to a cause close to your heart
We believe in recognising dedication and loyalty, that’s why we celebrate long service milestone anniversaries
Unlock your potential with tailored training and endless career growth opportunities
Commute for less with our cycle to work scheme
Access high street discounts to make the everyday a little more rewarding
Know someone perfect for Lithia UK? Earn rewards through our internal referral scheme

At Lithia UK, our growth is powered by our people:
As one of the largest automotive retailers globally, we’re passionate about transforming the future of personal transportation and setting new standards for exceptional customer experiences. Our values—Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun!—fuel everything we do. Join us, and you’ll be part of a team that embraces innovation, champions personal growth, and celebrates success together. If you’re ready to make an impact in an environment that empowers you to drive change, we’d love to have you with us on this journey.
Lithia UK are an equal opportunities employer, and we are proud members of Automotive 30% Club, Diversity in Retail and Inclusive Companies. We welcome all applications regardless of age, race, religion, disability, gender or sexual identity, marital status, socio-economic background or Veteran status. We will also consider qualified applicants with prior criminal convictions, in accordance with the law.
We want your recruitment journey to be unique to you and as accessible as possible. If you need any additional support with your application or have specific requirements at any stage, please let us know via email: [email protected]. Our team will be happy to support you throughout every stage of the process.

Apply Now

Refine Your Search

customer support & client services occupations jobs in heath, dby

Group Customer Resolution and Information Rights Manager

I&C Metering Advisor

Key Accounts Executive

Telephonist

Customer Experience Manager

Customer Success Manager

Assistant Vice President, Carrier Practice

Customer Success Manager

Member Services Administrator

Complaints Manager

Provisioning Advisor

Customer Service Advisor

Supplier Support Coordinator

Senior Test Centre Associate - Chesterfield

Customer Service Representative - Out of Hours x 2 Posts

Client Operations Lead - Nottingham

Customer Account Manager

Technical Advisor

Trust Services Partner

Head of Client Success

I want to receive the latest job alerts for customer support & client services occupations in heath, dby

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