It support Work, Jobs in Chesterfield, Dby (with Salaries)

3rd Line Service Desk Engineer
Millgate —Sheffield
- £30,000 a year
- Full-time
- Azure
- Continuous improvement
- Mentoring
Quick apply
First Line Analyst
Computacenter —Derby
- 12 hour shift
- Project management
- Presentation skills
- Computer networking
5d
Senior Network Support Engineer - Reactive
Node4 —Derby
- Hybrid work
- Employee assistance programme
9d
Technology Support Technician
Arnold Hill Spencer Academy —Nottingham
- £29,541 - £31,525 a year
6d
Trainee Technical Support Technician
Niftylift Ltd —Hoyland Nether
- Full-time
- Computer literacy
- Continuous improvement
- Quality control
- Free parking
- Employee discount
Quick apply
10d
Product Support Specialist
LabLogic Systems —Sheffield
- Full-time
- Oracle
- Laboratory experience
- Analysis skills
Systems Engineer
Thrive —Mansfield
- Full-time
- Hybrid work
- Microsoft Outlook
- Communication skills
- Time management
Quick apply
5d
Interim Technical Support - 6 month contract
Natural Innovations —Beeston
- Temporary
- Analysis skills
- Continuous improvement
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
3d
Deskside Engineer 6mth FTC
Lawfront —Nottingham
- Full-time
- Writing skills
- Computer networking
- Communication skills
13d
Doors engineer, Technical support
Kone —Nottingham
- Overtime
- Customer service
- Computer literacy
- Travel
- Employee assistance programme
- Gym membership
Second Line Analyst
Computacenter —Nottingham
- Microsoft Word
- Organisational skills
- Communication skills
Customer Service Representative
Telecom Rentals (UK) Limited —Nottingham
- From £24,500 a year
- Full-time
- Administrative experience
- Office experience
- Free parking
- Gym membership
Quick apply
Training Manager
In-tend —Rotherham
- £25,527.58 - £30,000.00 a year
- Full-time
- Organisational skills
- IT
- Computer skills
- Work from home
Quick apply
10d
Customer Support Technician Apprentice
QA Apprenticeships —Sheffield
- £22,000 - £24,000 a year
- Full-time
- Communication skills
Senior Business Systems Administrator
Tes Global —Sheffield
- £60,000 - £65,000 a year
- Full-time
- Continuous improvement
- No degree
- Mentoring
- Annual leave
- Employee assistance programme
Quick apply
Graduate Field Analyst
University of Derby —Derby
- £28,636 - £34,953 a year
- Weekend availability
- Analysis skills
- University
- Continuous improvement
- Annual leave
- Employee assistance programme
2d
IT Field Service Engineer - Hope Works & South
Breedon Group plc —Hope
- Full-time
- Hybrid work
- Free parking
Quick apply
Personal Assistant (PA) – Support for Young Adult (Wheelchair User) –
The Munir Household —Sheffield
- £16.04 an hour
- Part-time
- Hotel
- Driving
- Travel
- Free parking
- Paid training
Quick apply
11h

More jobs to discover

Find similar jobs that you might be interested in.

Finance Data Systems Analyst
Royal London —Alderley Edge
You will support the management and evolution of the Group Finance Reconciliation and Cash Matching suite of products, helping to streamline end-to-end finance…
12d
Salesforce Developer
Christians Against Poverty —Bradford
All adults working in, or on behalf of the CAP have a responsibility to safeguard and promote the welfare of children and adults.
From £46,553.04 a year
10d

I want to receive the latest job alerts for it support in chesterfield, dby

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

3rd Line Service Desk Engineer

Millgate -
Sheffield

Quick apply

Job details

Full-time
£30,000 a year

Qualifications

Microsoft Windows Server
Technical troubleshooting
Azure
Stakeholder collaboration
Stakeholder liaison
Mentoring junior staff
IT service management
Incident documentation
Internal department liaison
Service restoration
Continuous improvement
Virtualisation
Mentoring
Technical writing
Major incident coordination
Problem management
Professional development mentoring
Root cause analysis
Document management
Microsoft Azure
Help desk

Full job description

Job Advert

Role Purpose

The 3rd Line Service Desk Engineer is the senior technical escalation point within the Service Desk, responsible for resolving the most complex technical issues across Millgate’s external client base and internal users.

The role provides advanced technical expertise, proactive problem management, and support for ongoing service improvement, both remotely and on client site when required. In addition, the 3rd Line Engineer plays a key role in mentoring Service Desk Engineers and supporting the stability, security, and performance of client environments.

Key Responsibilities

Advanced Technical Escalation & Resolution

Act as the primary escalation point for complex incidents from 1st and 2nd Line Engineers
Diagnose and resolve high-severity and technically complex issues across:

o Microsoft 365 and Azure environments

o Windows Server and endpoint infrastructure

o Networking, security, and virtualisation platforms

Perform in-depth technical analysis and root-cause identification
Provide both remote and on-site support where required

Ownership of Critical Incidents

Take ownership of major incidents and ensure they are driven through to resolution
Maintain clear structure and control during high-priority or business-critical outages
Ensure timely communication, escalation, and stakeholder updates throughout
Work collaboratively across internal teams to restore service as quickly as possible

Client & Internal Stakeholder Communication

Maintain proactive, clear, and professional communication with clients and internal users
Set expectations on resolution plans, risks, and timelines
Act as a technical authority and trusted advisor for complex issues
Represent Millgate with professionalism, confidence, and technical credibility

Problem Management & Service Improvement

Identify recurring incidents and perform root-cause analysis
Recommend and implement permanent fixes and preventative measures
Contribute to continuous improvement of Service Desk processes, tooling, and standards
Work closely with leadership to improve service reliability and efficiency

Documentation & Technical Governance

Produce high-quality technical documentation for incidents, changes, and solutions
Maintain and enhance internal documentation systems (e.g. IT Glue)
Ensure all work is documented clearly, accurately, and in line with standards
Support maintaining consistency and quality across Service Desk documentation

Collaboration, Mentoring & Leadership Support

Mentor and support 1st and 2nd Line Engineers, providing guidance and technical development
Act as a point of escalation support during busy periods or major incidents
Collaborate with Projects, Solutions, and Engineering teams on implementations and escalations
Support knowledge sharing and uplift of overall Service Desk capability

Operational Excellence & Service Delivery

Ensure all work is delivered in line with SLAs, processes, and service standards
Follow escalation paths, change management, and operational procedures
Contribute to stability, performance, and security of client environments

Quick apply

Refine Your Search

it support jobs in chesterfield, dby

3rd Line Service Desk Engineer

First Line Analyst

Senior Network Support Engineer - Reactive

Technology Support Technician

Trainee Technical Support Technician

Product Support Specialist

Systems Engineer

Interim Technical Support - 6 month contract

Deskside Engineer 6mth FTC

Doors engineer, Technical support

Second Line Analyst

Customer Service Representative

Training Manager

Customer Support Technician Apprentice

Senior Business Systems Administrator

Graduate Field Analyst

IT Field Service Engineer - Hope Works & South

Personal Assistant (PA) – Support for Young Adult (Wheelchair User) –

More jobs to discover

I want to receive the latest job alerts for it support in chesterfield, dby

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected