Manager + Work, Jobs in Newport (with Salaries)

Helpdesk Manager
CBRE GWS —Newport
- £36,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Management
- Free parking
Quick apply
10h
Lead Online Manager
Sainsbury's —Newport
- From £36,250 a year
- Management
- Leadership
- Employee discount
Operations Manager (Workflow and Coordination) - Cwmbran
Welsh Ambulance Service University NHS Trust —Cwmbran
- £50,129 - £57,365 a year
- Full-time
- English
5d
General Manager
BaxterStorey UK —Cwmbran
- £38,000 - £40,000 a year
- Weekend availability
- Hospitality
- Café
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Deputy Head of Venues - Events
Cardiff Students Union —Cardiff
- £42,939 a year
- Full-time
- Hospitality
- Management
- First Aid Certification
- Employee discount
- Life insurance
Quick apply
14d
GENERAL MANAGER
BaxterStorey —Cwmbran
- £38,000 - £40,000 a year
- Weekend availability
- Hospitality
- Café
- Communication skills
- Annual leave
- Employee assistance programme
General Manager
CWRT BLEDDYN HOTEL & SPA —Usk
- £55,000 - £60,000 a year
- Full-time
- Hospitality
- Management
- Customer service
Quick apply
Security - Regional Support Manager
BidvestNoonan —Newport
- £40,000 a year
- Full-time
- Administrative experience
- IT
- Communication skills
Quick apply
Business Manager - West Monmouth School
Torfaen County Borough Council —Torfaen
- £50,269 - £56,735 a year
- English
- Leadership
- Communication skills
3d
Community Hub and Library Services Team Leader
Torfaen County Borough Council —Torfaen
- £45,091 - £50,269 a year
- Full-time
- English
6d
Chief Executive Officer
The Wallich —Cardiff
- £86,819 - £89,950 a year
- Full-time
- Hybrid work
- Travel
6d
Deputy Head of Workforce
Aneurin Bevan University Health Board —Cwmbran
- £58,379 - £65,723 a year
- Full-time
- English
- Leadership
- Paid training
1h
Team Leader
Home Bargains —Newport
- £32,032 a year
- Part-time
- Supervising experience
- Leadership
- Store discount
- Annual leave
Quick apply
11d
Assistant Director of Operations, Coordination and Integrated Care
Welsh Ambulance Service University NHS Trust —Cwmbran
- £95,773 - £110,448 a year
- Full-time
- English
11d
Duty Manager
Discobowl Newport —Newport
- £12.71 - £13.50 an hour
- Part-time
- Serving
- Hospitality
- Management
- Employee discount
Quick apply
11d
Governance Manager
Drive Ltd —Nantgarw
- £40,571 a year
- Full-time
- Hybrid work
- Bachelor's degree
- Free parking
- Health & wellbeing programme
Quick apply
12d
General Manager
Marston's Pubs —Caerphilly
- Up to £45,000 a year
- Customer service
- Driving
- Leadership
Quick apply
Assistant Manager
Wickes —Newport
- Full-time
- Travel
- Leadership
- Communication skills
- Employee discount
Business Development Manager
PHSGroup —Llanwern
- £45,000 a year
- Monday to Friday
- CRM software
- Sales
- Business development
- Free parking
- Employee discount
5d
Deputy Manager
Hickory's Smokehouse —Cardiff
- £38,000 - £43,000 a year
- Full-time
- Restaurant
- School
- Health & wellbeing programme
- Employee discount
Quick apply
9d

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Helpdesk Manager

CBRE GWS -
Newport

Quick apply

Job details

Permanent | Full-time
£36,000 a year
10 hours ago

Benefits

Free parking
Cycle to work scheme
On-site parking

Qualifications

Microsoft Word
Microsoft Excel
Management
Customer service
GCSE
Continuous improvement
Organisational skills
Leadership
Communication skills
Time management

Full job description

Company Profile

CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries.

Job Title: Facilities Helpdesk Manager

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Helpdesk Lead to join the team.

Responsible for first line management of a team of Helpdesk Advisors and Contract Support, ensuring calls are processed accurately and in a timely manner, in line with defined process. Ensure that the Contract Support functions are managed in line with CBRE process. Ensure the all-team members are appropriately equipped to deliver exceptional customer service, through a robust education, training and upskilling plan.

Evaluate and adapt business process, for the purpose of continuous improvement, ensuring changes are effectively communicated and implemented.

Management of schedules to ensure appropriate and sufficient Helpdesk and Contract Support cover is in place, in line with contractual and customer requirements.

Main Duties and Responsibilities

· Responsible for the management, performance and delegation of activities to the team Helpdesk Advisors and Contract Support within the contract.

· Ensure the Helpdesk Advisor Team understand the Life Cycle of a Work Order and facilitate a smooth handover of work orders to the operational team.

· Ensure the Contract Support team are fully trained and competent to perform their duties

· Understand Training Needs Analysis of the Helpdesk Advisors to ensure that all team members have access to / received required training, relevant to the needs of the individual, team and business.

· Evaluate, review and implement continuous improvement process changes.

· Competent in coaching and mentoring of a small team of Helpdesk Advisors and Contract Support and managing performance of the team including but not limited to writing and delivering monthly one-to-one meeting with team members.

· Support the Management Team on training and roll-out of any agreed processes, and incorporate any changes necessary in your duties, methods, working hours and procedures.

· To achieve a high degree of customer and supplier satisfaction, apply logic and common sense to requests for assistance, ensuring that identified criteria are escalated in accordance with procedures.

· Establish and maintain excellent customer relationships and develop confidence in our systems and processes.

· Ensure compliance with all CBRE policies, procedures and directives.

· Proactively act in a manner that supports a healthy and safe work environment through effective management of incidents and hazards.

EXPERIENCE

· Analytical and decision-making skills

· Coaching and development of individuals/ team

· Managing multiple priorities and Key Performance Indicators (KPI) in a face-paced work environment

· Building strong relationships and influencing decisions

· Understand People Management & Leadership

· Advanced computers skills in Microsoft Word & Excel

· Excellent communication (written & verbal) skills at all levels

· Ability to lead a team in a rapidly changing environment

· Customer focused and responsive attitude

· Ability to deliver exceptional customer service to both internal and external customers

· Must demonstrate a strong sense of customer focus

· Excellent verbal and written communication skills

PERSON SPECIFICATION

· A good basic education is essential, with at least GCSE passes in Maths and English or equivalent.

· Higher educational qualifications to ‘A’ level/HNC/D or degree would be beneficial or equivalent.

· Committed to service delivery excellence

· Honest and Reliable

· Confidential and discrete approach

· Calm manner and able to work under pressure dealing with conflicting priorities

· Self-motivated and systematic

· Results/task orientated

· Attention to detail and accuracy

· Excellent time management and organisational skills

· Commitment to continuous improvement

· Confident

Ability to work as part of team and individually

Pay: £36,000.00 per year

Benefits:

Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

manager + jobs in newport

Helpdesk Manager

Lead Online Manager

Operations Manager (Workflow and Coordination) - Cwmbran

General Manager

Deputy Head of Venues - Events

GENERAL MANAGER

General Manager

Security - Regional Support Manager

Business Manager - West Monmouth School

Community Hub and Library Services Team Leader

Chief Executive Officer

Deputy Head of Workforce

Team Leader

Assistant Director of Operations, Coordination and Integrated Care

Duty Manager

Governance Manager

General Manager

Assistant Manager

Business Development Manager

Deputy Manager

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