infrastructure manager Work, Jobs in leeds, eng (with Salaries)

Technical Specialist Remote Support
Agfa —Leeds
- Hybrid work
- Oracle
- Customer service
- Windows
Delivery Manager
NHS England —Leeds
- £57,528 - £64,750 a year
- Full-time
- Agile
12d
Senior Project Manager
Sulzer —Leeds
- Full-time
- PMP
- Project management
- Communication skills
- Free parking
- Annual leave
12d
IT & Infrastructure Manager
Gear4Music —York
- Full-time
- Mentoring
- IT
- Leadership
- Free parking
- Work from home
Estate Agent
The Property Experts —Pudsey
- £8,400 a month
- Remote
- Sales
- Administrative experience
Bus Depot Property Manager
West Yorkshire Combined Authority —Leeds
- £52,466 a year
- Full-time
Operations Manager - Water Infrastructure
L J Heffernan Utilities Limited —Brighouse
- £65,000 - £75,000 a year
- Full-time
- Electrical experience
- Bachelor's degree
- Organisational skills
Quick apply
Senior Project Manager
BAM UK & Ireland —Leeds
- Monday to Friday
- Management
- Engineering
- Project management
Design Manager
M Group —Birstall
- Engineering
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Infrastructure and Cloud Services Manager
Pell Frischmann —Wakefield
- Full-time
- Hybrid work
- Azure
- DevOps
- Microsoft Office
IT Manager
Amazon UK Services Ltd. —Leeds
- Full-time
- Computer Science
- Engineering
- Bachelor's degree
2d
Business Development Manager
Renewtech —Harrogate
- In-person
- Communication skills
Site Manager/Senior Site Manager
BAM Construction —Leeds
- Construction
- Communication skills
- Mechanical knowledge
Bid Manager
BAM UK & Ireland —Leeds
- Management
- Travel
- Construction
Team Leader - Signals & Telecoms
Public Sector Resourcing —Leeds
- £54,698 a year
- Weekend availability
- Maintenance
- Leadership
- Communication skills
Markets and Transactions Manager
Ameresco —Leeds
- Full-time
- Organisational skills
- Contracts
Information Manager, NHP
Arcavia Consulting —Leeds
- Hybrid work
- Communication skills
Site Manager
OCU Group —Leeds
- Full-time
- Civil engineering
- Organisational skills
Quick apply
Planner
Equans —Bradford
- Civil engineering
- Microsoft Excel
- Contracts
- Annual leave
- Employee assistance programme
DC Operations Manager
DRiV —Bradford
- Microsoft Powerpoint
- Microsoft Excel
- Management

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Technical Specialist Remote Support

Agfa -
Leeds

Apply Now

Job details

Permanent

Qualifications

Microsoft Windows Server
Oracle
Customer service
Disaster recovery
Microsoft SQL Server
Windows
Change management
SQL
ITIL
IT
VMWare
Linux
Application support
Root cause analysis

Full job description

Technical Specialist Remote Support

We are currently looking for a Technical Specialist Remote Support, who will be reporting to the Customer Support Manager. (S)he will be responsible for the ownership and 2nd line resolution of Incidents and Service Requests for AGFA HealthCare’s Northern Europe customer base.

Location: Leeds, UK (hybrid working, 50% at home and 50% in our office in Leeds)

Scope of duties:

Lead, diagnose and troubleshoot 2nd line Incidents and Service Requests – (50% of your time)
Accurately record and triage newly reported Incidents and Service Requests to ensure a prompt and accurate line of investigation – (10% of your time)
Take ownership of Incidents and Service Requests, and prioritise your own workload with a continual focus on customers SLAs, ensuring Incidents are resolved within SLA - (10%)
Escalate Incidents, as needed, on behalf of the customer to appropriate technical resources, coordinating global interaction between other Regional Support Services, Global Support Network (GSN), Problem Management and third-party vendors. – (5%)
Perform root cause analysis on high priority Incidents and document recommendations to prevent reoccurrences – (10%)
Recommend service and product improvements to transform the Service from a reactive to a proactive approach – (5%)
Attend AGFA HealthCare product training, underlying technologies courses and maintain an expert working knowledge of our current and future products and solutions – (10%)

Requirements:

IT Diploma or Degree (qualification by experience accepted)

Minimum of 2 Years in Customer Service Application Support

Proven track record in providing high-quality support for customer-facing applications.

Proficiency in IT Service Management (ITIL)

Demonstrated experience with ITIL best practices and frameworks for efficient service management.
Proven ability to manage and implement change within an organization effectively. Experience in Change Management.

Expertise in Healthcare Imaging Solutions (PACS/RIS)

Experience with Picture Archiving and Communication Systems (PACS) and Radiology Information Systems (RIS).
Understanding of DICOM and HL7 Standards.
Knowledge of operational processes within hospital and radiology environments.

Experience in Technical Application Support

Proficient in Server Operating Systems (Windows Server and Linux), certifications are highly desirable.
Experienced with Database utilisation (Microsoft SQL and Oracle).
Experience in Applications within virtualized environments (VMware).
Knowledge of High-Availability systems and Disaster Recovery within critical infrastructure environments.

We offer :

A permanent position in a multi-disciplinary and multi-cultural team in a challenging and international environment. Opportunities to learn & grow, to make a difference and contribute to the next generation of AGFA products

We offer a rewarding career in a field that impacts lives, the opportunity to work with a talented, committed team of individuals, training and career development programs, and a competitive compensation and benefits package.

Apply Now

Refine Your Search

infrastructure manager jobs in leeds, eng

Technical Specialist Remote Support

Delivery Manager

Senior Project Manager

IT & Infrastructure Manager

Estate Agent

Bus Depot Property Manager

Operations Manager - Water Infrastructure

Senior Project Manager

Design Manager

Infrastructure and Cloud Services Manager

IT Manager

Business Development Manager

Site Manager/Senior Site Manager

Bid Manager

Team Leader - Signals & Telecoms

Markets and Transactions Manager

Information Manager, NHP

Site Manager

Planner

DC Operations Manager

I want to receive the latest job alerts for infrastructure manager in leeds, eng

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