Head of crm Work, Jobs in London (with Salaries)

Head of Customer Operations
Redress Digital Services Ltd —London
- £5,800 - £7,200 a month
- Full-time
- CRM software
- English
- In-person
- Free parking
Quick apply
6d
Head of Global CRM Programmes & Operations
Ten Group —London
- Full-time
- Hybrid work
- PMP
- Analysis skills
- Continuous improvement
- Annual leave
- Employee discount
Quick apply
9d
Head of Revenue Marketing
Travtus —London
- £90,000 - £110,000 a year
- Full-time
- Hybrid work
- Sales
- Project management
- AI
Head of Retention
Higher Ed Partners (UK) LTD —St Albans
- £65,000 - £70,000 a year
- Full-time
- Hybrid work
- Social media management
- Salesforce
- Analysis skills
- Health & wellbeing programme
- Employee discount
Quick apply
4d
Head of CRM and Retention
The Growth Foundation —London
- Hybrid work
- Analysis skills
Quick apply
Head of Knowledge Management
International SOS —London
- Computer Science
- Master's degree
- Bachelor's degree
Head of Marketing
Local Partnerships LLP —London
- £65,000 - £80,000 a year
- Full-time
- Hybrid work
- English
- Analysis skills
- Project management
Quick apply
9d
EA to the COO
Wellcome Trust —London
- £47,040 - £58,800 a year
- Oracle
- Microsoft Office
- IT
11d
Head of Partnerships and Strategic Events
Apex Group —London
- Weekend availability
- Financial services
- Business
- Marketing
Head of Digital Product
Kaplan International —London
- £120,000 a year
- Full-time
- Salesforce
- English
- Product management
- Annual leave
- Employee discount
Quick apply
10d
Head of Revenue Operations
Sokin —London
- Hybrid work
- CRM software
- Management
- Sales
Head of Customer Analytics
Quacquarelli Symonds —London
- Full-time
- Hybrid work
- CRM software
- Analysis skills
- AI
Head of Demand Generation
Bitrise —London
- £100,000 - £130,000 a year
- Remote
- Sales
- DevOps
- SQL
Quick apply
2d
Global Head of Digital
Dorchester Collection —London
- Monday to Friday
- Data analysis skills
- Hotel
- Presentation skills
- Work from home
- Referral programme
9d
Head of Analytics
Houseful —London
- Full-time
- Hybrid work
- Salesforce
- SQL
- AI
- Annual leave
- Referral programme
Quick apply
12d
Head of Retention
Higher Ed Partners —St Albans
- £65,000 - £70,000 a year
- Hybrid work
- CRM software
- AI
- Employee discount
- Referral programme
9d
Customer Excellence Head
Novartis —London
- £84,490 - £156,910 a year
- Full-time
- English
- Bachelor's degree
- Business
Head of Events
Soho House & Co. —London
- Communication skills
- Employee discount
Quick apply
Head of Channel Partnerships
Sonata One —London
- Hybrid work
- Salesforce
- Business development
- Bachelor's degree
- Annual leave
- Employee assistance programme
10d
Head of Marketing
Jobs In. Fitness —London
- £70,000 - £80,000 a year
- Hybrid work
- Organisational skills
- Leadership
- Communication skills
Quick apply

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Head of Customer Operations

Redress Digital Services Ltd
London

Quick apply

Job details

Permanent | Full-time
£5,800 - £7,200 a month
6 days ago

Benefits

Free parking
Private medical insurance
On-site parking

Qualifications

CRM software
English
Leadership
Communication skills

Full job description

About the Role:

London is a fast moving hub for technology, services, and customer led businesses, and at Redress Digital Solutions Ltd, we bring that same energy into how we support our clients and users. We are building a modern digital service platform designed to make customer experiences smoother, faster, and more reliable.

We are looking for a Head of Customer Operations who can take ownership of our customer service strategy and daily operational performance. This role is not just about managing tickets or supervising teams. You will lead the full customer operations function, improve service quality, strengthen internal processes, and make sure every customer interaction reflects the standards of a professional and trusted digital business.

You will work closely with leadership, product, compliance, and support teams to make sure customer needs are understood, issues are resolved quickly, and service delivery continues to improve as the company grows.

Why Work With Us?

The Environment: Our office is based in Shoreditch, one of London’s most active business and technology areas. We value a professional, collaborative workplace where people are trusted to take ownership and deliver strong results.

Operational Impact: Customer operations is central to our business. You will have a direct voice in improving customer journeys, service standards, and internal systems.

Modern Service Approach: We use digital tools, clear reporting, and structured workflows to support customers efficiently and professionally.

Growth: You will have the opportunity to lead process improvements, develop team capability, and help shape the customer operations function as the business expands.

Key Responsibilities:

Customer Operations Leadership: Lead the customer operations function and ensure high standards across support, onboarding, issue resolution, and service delivery.

Team Management: Manage, coach, and develop customer support and operations staff. Set clear performance expectations and support team members in meeting service targets.

Process Improvement: Review existing workflows and identify ways to improve response times, escalation handling, customer satisfaction, and operational efficiency.

Service Quality: Monitor customer interactions, service metrics, and feedback to maintain consistent quality and identify areas for improvement.

Stakeholder Coordination: Work closely with product, compliance, finance, and senior leadership teams to resolve customer issues and improve the overall customer journey.

Reporting and Performance: Prepare operational reports, track KPIs, and provide clear updates on team performance, service trends, and improvement plans.

Escalation Management: Handle complex or sensitive customer issues with professionalism, sound judgement, and a solution focused approach.

What We Are Looking For:

Experience: 6 or more years of experience in customer operations, client services, service delivery, or a similar operational leadership role, with at least 2 years in a management position.

Leadership Skills: You can lead teams, improve performance, manage workloads, and create a positive and accountable working environment.

Operational Mindset: You understand how to build efficient processes, manage service standards, and use data to improve performance.

Customer Focus: You are confident handling escalations, improving customer satisfaction, and making decisions that balance customer needs with business priorities.

Communication Skills: Strong written and verbal English communication skills are required. You should be confident presenting updates to senior stakeholders and communicating clearly with internal teams.

Tools and Reporting: Experience using CRM systems, ticketing platforms, spreadsheets, dashboards, or customer service reporting tools is highly desirable.

Mindset: You are organised, practical, calm under pressure, and able to lead teams through busy operational periods while maintaining a high standard of service.

Pay: £5,800.00-£7,200.00 per month

Benefits:

Free parking
On-site parking
Private medical insurance

Work Location: In person

Quick apply

Refine Your Search

head of crm jobs in london

Head of Customer Operations

Head of Global CRM Programmes & Operations

Head of Revenue Marketing

Head of Retention

Head of CRM and Retention

Head of Knowledge Management

Head of Marketing

EA to the COO

Head of Partnerships and Strategic Events

Head of Digital Product

Head of Revenue Operations

Head of Customer Analytics

Head of Demand Generation

Global Head of Digital

Head of Analytics

Head of Retention

Customer Excellence Head

Head of Events

Head of Channel Partnerships

Head of Marketing

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