Nec telecom Work, Jobs (with Salaries)

Support Desk Engineer
Southern Communications Group —Quinton
- £30,000 - £35,000 a year
- Full-time
- Continuous improvement
- IT
- Free parking
- Employee assistance programme
Project Coordinator
JSM Group —Potters Bar
- Microsoft Word
- Civil engineering
- Microsoft Excel
Quick apply
Client Partner
NetCracker —London
- Engineering
- Bachelor's degree
- Travel
Planner
United Infrastructure —Norwich
- Full-time
- Hybrid work
- Analysis skills
- Project management
- Contracts
Quick apply
Telecoms Engineering Compliance and Quality Manager
NEC Corporation —Leatherhead
- Hybrid work
- Communication skills
Commercial Admin
United Infrastructure —Loughton
- Full-time
- Hybrid work
- Microsoft Excel
- English
- Microsoft Office
Quick apply
Commercial Administrator
United Infrastructure —Thame
- Full-time
- Microsoft Excel
- English
- Microsoft Office
Quick apply
Senior Business Solution Architect
Netcracker —London
- Computer Science
- DevOps
- Bachelor's degree
Bid Manager
Gallifordtry —Warrington
- Full-time
- Management
- Continuous improvement
- Organisational skills
- Employee assistance programme
- Employee discount
Project Manager
Avove —Warrington
- Full-time
- Project management
- Employee assistance programme
Quick apply
Project Manager
Pod-Trak —Uxbridge
- £75,000 - £100,000 a year
- Full-time
- Hybrid work
- Travel
- Contracts
- In-person
- Flexitime
Quick apply
VP, Strategic Accounts
NetCracker —London
- Sales
- Engineering
- Bachelor's degree
Lead Planner
Power T&D —Alness
- Full-time
- Organisational skills
- Contracts
- Communication skills
Quick apply
Project Manager
Gallifordtry —Normanton
- Full-time
- Travel
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
Senior Commercial Manager
M Group —Warwick
- Hybrid work
- Civil engineering
- Contracts
- Negotiation
- Employee discount
Assistant Quantity Surveyor
United Infrastructure —Wakefield
- Full-time
- Microsoft Excel
- English
- Microsoft Office
Quick apply
Commercial Manager
OCU Group —Oxford
- Full-time
- Civil engineering
- Microsoft Excel
- Analysis skills
Quick apply
Project Manager
Network Plus —Exeter
- £70,000 - £80,000 a year
- Full-time
- Engineering
- Driving
- Contracts
Quick apply
Senior Project Manager
Avove —Warrington
- Full-time
- Contracts
- Leadership
- Employee assistance programme
Quick apply
Project Manager
United Infrastructure —Norwich
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply

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Support Desk Engineer

Southern Communications Group
Quinton

Apply Now

Job details

Full-time
£30,000 - £35,000 a year

Benefits

Free parking
Company pension
Discounted gym membership
Employee assistance programme
Referral programme
Sick pay
On-site parking

Qualifications

TCP
LAN
Firewall
DHCP
VoIP
Continuous improvement
DNS
Telecommunication
IT
Problem management
Network monitoring

Full job description

Support Desk Engineer

Location: Quinton, Birmingham

Salary £30,000 – £35,000

The Support Desk Engineer is responsible for providing high-quality remote technical support for telecommunications, managed IT and unified communications (UC) systems. The role focuses on incident fault resolution, service request handling, system configuration, and customer support, ensuring services are restored promptly and in line with SLAs.

This position requires strong telecoms and managed IT knowledge, structured troubleshooting skills, excellent customer communication, and accurate documentation, while working closely with internal engineering teams and third-party suppliers.

Responsibilities:

Act as a first and second-line support engineer for telecoms, managed IT and UC-related incidents and requests.
Log, manage, prioritise, and resolve faults using the service desk ticketing system in line with SLAs.
Use supplier portals to raise, monitor, and manage faults with carriers and third-party vendors.
Perform detailed troubleshooting across VoIP, IT, networking, and UC platforms.
Escalate complex incidents appropriately while maintaining ownership and customer communication.
Implementing remote deployments, including system provisioning, configuration, and testing.
Liaise with customers, suppliers, and third-party IT teams to ensure timely resolution of issues.
Provide remote user support and basic customer training where required.
Maintain accurate technical documentation, case notes, and knowledge base articles.
Identify recurring issues and contribute to problem management and continuous improvement initiatives.

Technical Skills Required:

Strong understanding of:

VoIP technologies and call flows
SIP, RTP, TCP/UDP
DNS, DHCP, VLANs, QoS
LAN and WAN fundamentals
Managed IT applications and Cyber Security
Wifi – Unifi and Ruckus advantageous
Switching, Routing, Firewalls – advantageous

Experience troubleshooting UC and telecoms platforms such as:

Gamma Horizon / Call Centre, Microsoft Teams (Direct Routing), SpliceCom, Wildix, NEC (or similar platforms)
Familiarity with diagnostic tools such as Wireshark and network monitoring utilities.
Knowledge of structured cabling principles (CAT5 / CAT6) – advantageous.
Experience managing incidents through a service desk or ticketing system.

Other Experience required:

Minimum of 2 years’ experience in an IT or Telecoms support role.
Experience working in a high-volume, customer-facing support environment.
Exposure to managed services or MSP environments desirable.

Benefits:

21 Days Holiday – increasing to 22 days after 3 years and to 25 days after 5 years
Birthday Day Off
Buy Holiday Scheme
Career Development and Progression Opportunities
Employee Assistance Programme
Enhanced Company Sick Pay
Discounted Retail Vouchers
Reduced Gym Membership
Annual Salary Review
SCG Mobile Benefit
Employee Referral Bonus
Pension Scheme
Free On-Site Parking
Charity Events

SCG is proud to be an equal opportunities employer.
We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010.

We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.

Apply Now

Refine Your Search

nec telecom jobs

Support Desk Engineer

Project Coordinator

Client Partner

Planner

Telecoms Engineering Compliance and Quality Manager

Commercial Admin

Commercial Administrator

Senior Business Solution Architect

Bid Manager

Project Manager

Project Manager

VP, Strategic Accounts

Lead Planner

Project Manager

Senior Commercial Manager

Assistant Quantity Surveyor

Commercial Manager

Project Manager

Senior Project Manager

Project Manager

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