Technical support advisor Work, Jobs in Ridgmont, Bdf (with Salaries)

Contact Centre Advisor (Night Shift)
Ostara Systems —Milton Keynes
- £21,000 - £23,000 a year
- Night shift
- Microsoft Excel
- Customer service
- English
Technical Service Desk Advisor
Ricoh —Northampton
- Communication skills
10d
Product Support Engineer / Technical Advisor
Liebherr-Great Britain Ltd. —Biggleswade
- Full-time
- Customer service
- Administrative experience
10d
Helpdesk Agent - 11:30 - 20:30 office based including weekend work
Ostara Systems —Milton Keynes
- £26,208 a year
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Customer service
Customer Service Advisor
Barclays —Northampton
- Monday to Friday
- Customer service
- Microsoft Office
- Administrative experience
5d
QHSE Advisor
Framatome —Cranfield
- Full-time
- Presentation skills
- No travel
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Payroll Junior
TC-Group —Letchworth
- Full-time
- Hybrid work
- No experience needed
- Communication skills
- Office experience
- Annual leave
- Employee assistance programme
Quick apply
12d
Customer Service Advisor
PayPoint —Welwyn Garden City
- £25,510 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
Quick apply
Junior Commercial Advisor
Verisure Services (UK) Limited —Towcester
- £3,800 a month
- Full-time
Quick apply
Senior Technical Writer
Eckoh —Hemel Hempstead
- From £60,000 a year
- Full-time
- Hybrid work
- English
- Driving
- APIs
- Free parking
- Life insurance
Quick apply
3d
Site Health and Safety Advisor
Prestige Homeseeker Park & Leisure Homes —Rushden
- £35,000 - £40,000 a year
- Full-time
- Management
- Computer literacy
- Driving
Quick apply
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Towcester
- £3,800 a month
- Full-time
- Sales
Quick apply
Customer Targeting Analyst
Barclays —Northampton
- SQL
- Machine learning
- Continuous improvement
5d
Senior Systems Manager - Data
Silverstone —Silverstone
- Full-time
- Azure
- SQL
- AWS
Quick apply
9d
Technical Advisor - 12 months fixed term contract
Liebherr-Great Britain Ltd. —Biggleswade
- Full-time
- Customer service
- Administrative experience
- IT
3d
Occupational Health Technician
Johnson Matthey —Royston
- Full-time
- Microsoft Office
- Travel
- Communication skills
4d
Principal Data Engineer
Eckoh —Hemel Hempstead
- From £75,000 a year
- Full-time
- Hybrid work
- SQL
- AWS
- AI
- Free parking
- Work from home
Quick apply
Team Lead-Data Engineering
Eckoh —Hemel Hempstead
- Up to £100,000 a year
- Full-time
- Hybrid work
- Management
- SQL
- AWS
- Free parking
- Work from home
Quick apply
UX Researcher
Barclays —Northampton
- Presentation skills
- Continuous improvement
- AI
9d
Recruitment Co-ordinator - Early Careers (12 months contract)
MBDA —Stevenage
- Hybrid work
- Microsoft Outlook
- Microsoft Office
- Analysis skills

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technical support advisor jobs near ridgmont, bdf

Contact Centre Advisor (Night Shift)

Ostara Systems -
Milton Keynes

Apply Now

Job details

£21,000 - £23,000 a year

Benefits

Company pension

Qualifications

Microsoft Excel
Customer service
GCSE
English
Organisational skills
IT
Communication skills

Full job description

An excellent opportunity has arisen for a Contact Centre Advisor to join a leading company within the Maintenance and Facilities Management environment.

We are looking for a performance-driven candidate with effective communication skills to be at the start of the Customers journey, using their excellent customer service skills to identify the caller's requirements at their point of initial contact. Our advisors are pivotal in making it the best and easiest customer experience, exhibiting the company values at all times.

As an advisor you will work in an engaging environment supported by leaders who have your personal development at heart helping you become the best version of yourself, they work hard however in return we also strive to acknowledge and recognise their teams for going over and above in their day to day duties.

The ideal candidate must be able to deliver support via the telephone in the following key areas:

Support to Maintenance Contractors and Customers using a proprietary software system.

Deal with customer calls, managing their expectations and resolving any issues they report ensuring a right first-time resolution

Manage their own work flow and administrative tasks in line with client SLAs Maintain up to date records in the proprietary software system, enabling accurate management information to be available for reporting and accounting purposes.

Communicate both internally and externally with emphasis on a pro-active service delivery

To take ownership and responsibility for all enquiries presented to the Contact Centre, identifying customers needs and using appropriate questioning and listening skills to identify and offer appropriate solutions.

Ensure a seamless customer journey by providing accurate information and guidance to all customers and liaising with relevant departments.

To actively promote and act as an Ambassador for the services which our clients represent.

To ensure that all computerised systems are used effectively and efficiently to help process customer enquiries, accurately maintaining records ensuring all processes and DPA legislation is adhered to at all times.

To establish, develop and maintain great working relationships with all work colleagues to ensure a one team approach to the delivery of the performance standards and business objectives for the Contact Centre.

Be an active contributor and work collaboratively with key departments by providing insight and ideas on improving our Customer experience.

Take proactive steps to positively impact Contact Centre targets & measures. With drive and passion, you will strive to meet department standards on a day to day basis with your customer always in mind.

To ensure a clear knowledge and understanding of team objectives and priorities

Key Experience, Knowledge & Skills:

Knowledge of office applications including Word and Excel

Strong verbal and written communication skills within a professional environment 2 years or more experience working in a customer service environment

Ability to read and understand technical documentation

Effective in ensuring the customer is at the forefront of all we do

Demonstrate a strong commitment to customer service in all activities

Demonstrate a desire to learn and succeed in a service environment

Excellent problem-solving skills

Excellent communication & Influencing skills

Experience of working a nightshift.

Due to the large number of responses we receive it is not always possible to respond to every application. We will only contact those candidates short-listed for this role. If you have not heard from us within 10 days, please assume you have been unsuccessful on this occasion.

If you feel you match the required criteria we are looking for, then please do not hesitate in applying for the role.

Requirements

5 GCSE passes at grade C or above or equivalent including English and Maths
Excellent communications skills
Exceptional attention to detail
Strong Organisational skills

Benefits

The role offers a comprehensive benefits package, including pension, healthcare and death in service following successful completion of a probation period.

Shift Pattern

4 days on, 4 days off rota.

8.30pm 7.30am

The Helpdesk is 24/7 and so Bank Holiday working is required.

Apply Now

Refine Your Search

technical support advisor jobs in ridgmont, bdf

Contact Centre Advisor (Night Shift)

Technical Service Desk Advisor

Product Support Engineer / Technical Advisor

Helpdesk Agent - 11:30 - 20:30 office based including weekend work

Customer Service Advisor

QHSE Advisor

Payroll Junior

Customer Service Advisor

Junior Commercial Advisor

Senior Technical Writer

Site Health and Safety Advisor

JUNIOR SALES ADVISOR

Customer Targeting Analyst

Senior Systems Manager - Data

Technical Advisor - 12 months fixed term contract

Occupational Health Technician

Principal Data Engineer

Team Lead-Data Engineering

UX Researcher

Recruitment Co-ordinator - Early Careers (12 months contract)

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