E learning developer Work, Jobs in Rainham, Gtl (with Salaries)

Technical Support Associate - London
Synthesia —London
- Full-time
- Hybrid work
- Software troubleshooting
- Analysis skills
- Continuous improvement
SEO Specialist
Premier Laser and Skin —Knightsbridge
- £40,000 - £42,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Maths
- JavaScript
- Work from home
- Employee discount
Quick apply
5d
Catastrophe Risk Data Automation & Reporting Developer
Beazley Management Limited —London
- Microsoft Excel
- SQL
- Organisational skills
5d
Senior Transaction Monitoring Officer
ISX Financial —London
- Weekend availability
- Spanish
- Azure
- Computer Science
- Annual leave
- Employee discount
Assistant Pricing Actuary
Beazley Management Limited —London
- Microsoft Excel
- Microsoft Access
- SQL
Team Leader - Strategic Sites
East Herts Council —Hertford
- £54,189 - £60,547 a year
- Leadership
- Communication skills
- Free parking
- Annual leave
Senior Planning Project Officer (Compliance and Community Engagement)
East Herts Council —Hertford
- £41,506 - £44,804 a year
- Call to connect
- PMP
- Project management
- Travel
- Free parking
- Annual leave
Front-End Developer
Disturbia —London
- £60,000 a year
- Full-time
- Hybrid work
- JavaScript
- APIs
- Communication skills
Quick apply
Service Designer
UK Export Finance —London
- £48,750 - £59,559 a year
- Full-time
- Presentation skills
- Agile
- Communication skills
2d
Data Acquisition Engineer
Opensignal —London
- Remote
- Annual leave
- Work from home
Quick apply
12d
Training Supervisor - Uxbridge Sortation Warehouse (0 Hour Contract)
Relay Technologies —London
- Temporary
AI Developer Advocate
Millennium Management —London
- Driving
- Travel
- Software development
Futures E-Trading Technology Project and Development Lead
Citi —London
- Full-time
- Hybrid work
- Project management
- Organisational skills
- Leadership
- Annual leave
- Employee assistance programme
Vehicle Validation Engineer
Wayve —London
- £122,900 - £163,800 a year
- Full-time
- Scripting
- Linux
- Communication skills
Concierge
4C Group —London
- Full-time
- Hospitality
- Hotel
- Employee discount
12d
SEO & AI Search Consultant
Botify —London
- JavaScript
- AI
- Communication skills
- Annual leave
- Referral programme
Digital Product Manager
Astrid & Miyu —London
- £45,000 a year
- Hybrid work
- Agile
- Leadership
Quick apply
4d
CRO Specialist | DTC E-commerce | 100% Remote EU
Foxelli Group —London
- Full-time
- Remote
- Communication skills
- Annual leave
- Gym membership
4d
Digital Product Manager
BDO —London
- Full-time
- Azure
- Product management
- Agile
9d
Tech Lead, Remote Assist - Robotaxi
Wayve —London
- Full-time
- Hybrid work
- Driving

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Technical Support Associate - London

Synthesia
London

Apply Now

Job details

Full-time

Qualifications

Jira
Software troubleshooting
Technical support
Analysis skills
Continuous improvement
APIs
SaaS
Communication skills
Help desk

Full job description

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US.

As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations.

Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow.

About the role

As a Technical Support Associate at Synthesia, you’ll be part of the team ensuring delivering first-line technical support to enterprise customers. You’ll assist with technical investigations, resolve customer issues, and learn to handle more complex cases as you develop your technical and analytical skills.

You’ll work closely with experienced Technical Support Specialists and Engineers, gaining exposure to a wide range of technical systems while supporting customers and internal teams. This is a great opportunity to start or advance your career in technical support within a fast-paced, innovative SaaS company.

Role Responsibilities:

Provide first-line technical support to enterprise customers mainly via live chat, investigating and resolving platform issues
Gather and document all relevant information for reported issues, ensuring accurate case creation and updates
Apply standard troubleshooting techniques and validated fixes under guidance from senior team members
Escalate more complex or critical issues to Technical Support Specialists or Engineering with clear diagnostic details
Reproduce reported issues in internal environments to support investigations
Follow up with customers to ensure issues are resolved to satisfaction
Maintain clear, professional communication with customers throughout the support process
Document solutions, troubleshooting steps, and new learnings for internal knowledge sharing

About You:

1 to 3 years’ experience in a technical support, helpdesk, or customer-facing technical role (or equivalent practical experience)
Strong interest in software, systems troubleshooting, and delivering excellent customer outcomes
Confident and clear communicator, with the ability to explain technical concepts to non-technical users
Highly organised with strong analytical and problem-solving skills, and attention to detail
Comfortable taking ownership of issues and managing multiple cases in parallel
Curious, proactive learner who enjoys developing technical depth and understanding new tools
Collaborative team player who contributes positively to team discussions and continuous improvement

Technical Experience (Preferred but not Required):

Basic understanding of SaaS platforms and web technologies
Familiarity with basic browser troubleshooting and developer tools
Experience using ticketing systems such as Intercom, Jira, or Salesforce
Awareness of SSO concepts and authentication flows
Interest in APIs, data analysis, or system integrations
Exposure to log analysis or monitoring platforms (e.g. Datadog)

Success will be measured on:

Key Performance Indicators (KPI’s) within the support team, including but not limited to:

Customer Satisfaction (CSAT)
First Response Time
SLA Compliance
Productivity metrics

Apply Now

Refine Your Search

e learning developer jobs in rainham, gtl

Technical Support Associate - London

SEO Specialist

Catastrophe Risk Data Automation & Reporting Developer

Senior Transaction Monitoring Officer

Assistant Pricing Actuary

Team Leader - Strategic Sites

Senior Planning Project Officer (Compliance and Community Engagement)

Front-End Developer

Service Designer

Data Acquisition Engineer

Training Supervisor - Uxbridge Sortation Warehouse (0 Hour Contract)

AI Developer Advocate

Futures E-Trading Technology Project and Development Lead

Vehicle Validation Engineer

Concierge

SEO & AI Search Consultant

Digital Product Manager

CRO Specialist | DTC E-commerce | 100% Remote EU

Digital Product Manager

Tech Lead, Remote Assist - Robotaxi

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